Hello! We are Volotea, the airline of small and mid-sized cities in Europe.
Do you thrive in fast-paced environments and enjoy helping people in critical moments? Imagine being the key support for passengers during flight disruptions, ensuring they receive timely assistance and solutions.
As a Customer Response Agent, you’ll be at the heart of our 24/7 Operations Control Center, providing real-time information and proactive support to passengers affected by delays, cancellations, or other operational challenges.
🚀 Take off with us! Your journey starts here.
How will it be to work with us?
• Support our passengers during daily operations, providing clear information and solutions when disruptions occur, always in coordination with Ground Operations.
• Proactively manage situations like overbooking, helping arrange hotels, flights, meals, and ground transport when needed.
• Follow sensitive cases and make courtesy calls to passengers with special needs, always with empathy and professionalism.
• Work closely with Operations, Call Center, and Ground Services to ensure a smooth customer experience.
• Use CRM tools to track cases, document interactions, and ensure issues are fully resolved.
• Keep cost control in mind and support administrative tasks such as booking issue management and finance-related cases (fraud, chargebacks).
Why join us?
🚀Redefine What’s Possible – Shape the Future
At Volotea, every position matters. Your role isn’t just about tasks—it’s about driving excellence and influencing strategic goals at the highest level. We believe in healthy ambition paired with humility, where participation and collaboration open the door to innovation and impact.
⚡Excellence That Elevates Your Career
Your daily work contributes directly to leadership objectives. We foster a culture of professional excellence, where ambition is balanced with humility, and every contribution makes a meaningful impact.
🎓Continuous Learning & Development
We invest in your growth through training programs in leadership, office tools, and languages. Strengthen your skills, expand your knowledge, and prepare for the next step in your career journey.
✈️ Travel the world for less
Enjoy exclusive deals with 180+ airlines—fly with your family for up to 4-5 times less than standard fares, just covering airport taxes. Weekend getaways or global adventures? You decide!
🏙 A prime location in Barcelona – And no, we’re not located at the airport!
You may not have seen us at Barcelona Airport, but there’s a reason for that—you’ll understand when you get to know us! 😉 Our HQ is in a top area, surrounded by great restaurants, shops, and services.
🌍A Global Team
In our diverse, multicultural environment, your ideas and contributions are valued. Together, we create meaningful impact by combining ambition with respect, innovation with humility, and teamwork with excellence.
❤️Inspiring Values
We rely on solid values that inspire how we collaborate, lead, and grow together. Safety, Cost Focus, Client-Conscious, Quick Learning Caring
📝Benefits That Support Your Journey
Customize your benefits plan: allocate part of your salary to dining, transport, or health insurance—tax-free, so you save more for what you love.
🧘♀️Well-Being is Fundamental
Enjoy discounted gym memberships, free fresh fruit, and coffee to keep you energized.
🎉 Work Hard, Play Hard
We love bringing people together with events like:🎭 Carnival parties 🎢 Trips to Port Aventura 🎿 Ski getaways 🏃 Running clubs 🏓 Paddle & ping-pong tournaments
We’re an active, social team—there’s always something happening!
🚀 Ready to join us?
What will make you succeed in this position:
• Experience in customer service, ideally in aviation or as a handling agent.
• Strong communication skills in Italian, English and Spanish.
• Calm, solution-oriented mindset, even in high-pressure situations.
• Comfortable with CRM tools and flexible to work shifts, including weekends and holidays.
• A genuine passion for helping people and delivering great service.
Learn more about working at Volotea HQ
VOLOTEA | Jobs and Careers
VOLOTEA | Vuelos baratos, ofertas y billetes de avión a ciudades de toda Europa.
Listen to our Top Management introduce our culture at Volotea.
Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.
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