Our StoryThe Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
Today, Norwegian still stands for excellent service and great value
Our route network focuses on connecting a broad range of domestic routes in Norway, across the Nordics and key European destinations. We will explore new ancillaries that provide our customers with greater choice and flexibility to allow them to travel at a cost and service level that suits their individual needs.
We will continue to support jobs, tourism and the wider economies in the destinations that we serve by providing vital air links that will benefit the leisure, business and trade industries. We will fortify the Nordics as the cornerstone of the Norwegian business strategy. "Our people are the heart of Norwegian.
We embrace a culture of equality, diversity, and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Care Coordinator?
We are looking for service‑minded and committed colleagues to join our customer center at Norwegian’s office in Jaunā Teika. If you enjoy customer interaction, communicate well, and want to work in an international environment, this could be the ideal role for you.
As a customer consultant, you will provide first‑class service across all our channels—phone, social media, and chat. Our customer center handles the entire customer journey, from booking to after the passenger has left the airport, ensuring a smooth and positive experience at every stage.
What Is It Like To Work At Norwegian
Norwegian’s vision is to be
the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and
dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and
cheer each other on, celebrating new ideas and different ways of doing things.
So, fasten your seatbelt — your next exciting career journey starts here!
In This Role You Will Be Responsible For
- Providing frontline booking assistance for our customers via phone.
- Resolving acute issues related to our customers` travel needs, provide information and help.
- Handling customer claims and feedback in various channels.
- Performing administrative tasks to support business requirements as and when needed.
We Can Offer
- Employee priced flight tickets.
- Monthly salary starting from 1600 eur gross.
- Health insurance available within the first month of work.
- Monthly food allowance – 40 eur after probation period.
- Onboarding training and other opportunities for learning, development and career advancement.
- Dynamic, positive, friendly and exciting place to work in a global expanding organization with multicultural environment.
- Adjusting your working time to your needs as we offer flexible work time within shift framework.
- Full IT equipment and mobile phone and coverage.
- A sit-stand desk in brand-new and cozy office in Jaunā Teika, when you would be working in office.
You Are Our Ideal Candidate If
- Your English language skills are at least B2 level, both verbal and written.
- You have frontline customer service experience in an airline, airport, a contact centre or similar.
- You have experience working in digital platforms, you quickly grasp new technologies, and you have good computer literacy skills.
- If you are fluent in any Scandinavian language or have experience working with any GDS systems, that would be considered as an advantage.
- You are service minded person, like to communicate with customers and have a positive attitude.
- You have a high degree of flexibility and resilience.
- You are able to perform tasks in a dynamic, high paced environment.
- You take ownership and love to help others by solving problems. You have a Can do attitude and willingness to pitch in with other tasks as needed.
- You don`t mind to work shifts, including weekends, evenings and national holidays.
- You are able to work in a pre-scheduled and structured work environment.
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English.
Do you have any questions?
If So, Please Contact
Lāsma Vaisjuna
Director Customer Care
Lasma.vaisjuna@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies
