How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for more than 100 million Members worldwide. SkyMiles is core to Delta's brand promise, developing and rewarding high-value customers at every point along the travel journey.
SkyMiles is seeking a proven change agent responsible for strategic thinking and analysis, initiative development, and project management to further engage our SkyMiles Members by providing a best-in-class loyalty program. The individual will analyze data and develop insights to guide recommendations for new and/or modified program benefits and policies. This position will interact regularly with Customer Engagement & Loyalty (CE&L) department leadership and work collaboratively across a variety of Delta's commercial teams. This position will be based in Atlanta, GA. For any questions about this role, please direct them to Sydne Stein, Senior Manager, SkyMiles Program Strategy and Redemptions.
Primary Functions
- Identify opportunities and develop strategy for enhancing the SkyMiles Member experience, including our elite Medallion Members
- Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts to better reward our Members and drive engagement
- Leverage data to monitor performance, identify trends and make strategic decisions across a variety of aspects within the SkyMiles program (e.g., Medallion population forecast, upgrade policies)
- Ensure operational success of changes to program benefits and policies by partnering with appropriate teams from idea conception through final implementation
- Gather, analyze and synthesize data into actionable decisions and recommendations
What You Need To Succeed (Minimum Qualifications)
- 3+ years of demonstrated high performance in a corporate work environment in business, finance, marketing, loyalty, or related field
- Excellent strategic thinking, analytical, project management and problem-solving skills
- A passion for Delta, SkyMiles, loyalty and delivering an industry-leading customer experience
- Proven excellence in written and oral communication skills with ability to articulate ideas and strategy through effective and persuasive presentations to leadership
- Must be able to lead and work collaboratively and excel in a cross-functional environment
- Technical skills required include advanced skills in PowerPoint and Excel, plus ability/willingness to learn SAS/SQL if not already proficient
- Possess excellent creative and analytical skills that could translate into thought leadership
- Strong business acumen and the ability to synthesize data and form actionable, meaningful recommendations in support of SkyMiles' and Delta's strategy
- Ability to work in an autonomous, fast-paced environment and manage varying responsibilities that demand a high degree of initiative, drive, and time management
- Must be performing satisfactorily in current position
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor’s degree
- Established experience using SAS/SQL for data gathering and analysis
- Deep understanding and/or passion for loyalty programs
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
