Job Profile
XO is a part of Vista, the private aviation group. Vista integrates a unique portfolio of brands offering asset free solutions to cover all key aspects of private flights.
XO is the leading end-to-end instant-booking platform giving customers the ability to book flights worldwide with as little as six hours’ notice. Catering to clients from the heavy charter flier to a single seat buyer, XO flights are serviced through either Vista Global's fleet, including 56 XO branded aircraft, or off-fleet, through an Alliance Fleet of over 2,100 aircraft.
The Ground Experience Representative role will support not only our clients at the FBO, but also our crew members. The Ground Experience Representative arrive at the FBO in advance of a flight, ensure all catering has been delivered per specifications, meet and greet clients at the FBO, coordinate ground transportation arrangements, and assist crew members with restocking of aircraft or service related requests. In the event of irregular operations such as delayed flights, the Ground Experience Representative will assist clients with alternate arrangements. In addition to service related functions, the Ground Experience Representative will observe all K9 bag searches conducted by contract vendors.
To be successful in this role, the Ground Experience Representative must be a self-motivated multitasker able to work with no supervision. The Ground Experience Representative will have exceptional interpersonal skills and exhibit grace under pressure while providing members with white-glove customer service.
This is a Part Time position with non-traditional hours.
Your Responsibilities
Required Skills, Qualifications, and Experience
- Must be 18 years of age
- Must have a reliable vehicle and be willing and able to commute to different airports within a 100-mile radius of “home base” airport
- Availability to work a flexible schedule, which may include varying shifts, weekends, late evenings, early mornings and holidays. Candidate must provide dependable availability upon applying.
- Physical ability to lift, push and/or pull objects weighing up to 50 pounds
- Experience working with high-profile clients is preferred
- Tech-savvy with excellent e-mail etiquette
- 1+years’ experience working in customer service, hospitality and/or related field
- Authorized to work in the United States without sponsorship by an employer
Location:
- Department: Client Service
- Locations: Fort Lauderdale, West Palm Beach
- Reports to: Duty Manager
- FLSA Classification: Non-Exempt
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Affirmative Action/EEO statement
XO Global is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
XO is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
