Job Summary
At Porter Airlines, we help find solutions without being asked. We have an ingrained streak of determination and don’t settle for good enough. We are passionate about shaping our passengers' experience whether it’s in the air or on the ground. As North America’s fastest-growing airline, Porter is seeking top talent to join our dynamic organization with significant growth potential.
The Solutions Delivery team at Porter Airlines is the enterprise project management team, focused on implementing scalable customer experience strategies and solutions.
The successful Project Manager will work collaboratively with the business, technology and front-line teams to identify, scope, and execute high-value, cross-functional projects.
If you thrive in a fast-paced environment, are eager to gain experience in a new industry and contribute to a positive and unique employee culture, we’d love to talk.
Who You Are
- A Proven Project Leader: You are passionate about leading complex large scale projects and programs.
- An Analytical Problem Solver: You have strong analytical skills and demonstrate understanding of business analysis concepts, using them to solve problems and make informed, data-driven decisions.
- A Clear Communicator: You possess excellent verbal and written communication skills and can apply those skills at all corporate levels.
- Detail-Oriented and Organized: You are detail oriented, highly organized, and have a strong business acumen.
- Comfortable with Technology: You are not a technology specialist but are comfortable managing technology engagements and collaborating with technical teams.
- A Relationship Builder: You excel at building and managing relationships across all levels and areas of the business.
- Adaptable and Resilient: You thrive in a dynamic, evolving environment and comfortable championing transformative solutions that drive business change.
- A Problem Solver Under Pressure: You enjoy problem-solving and thrive under pressure.
- A Collaborative Team Player: You are a strong team player, collaborating with researchers, designers, developers, QA analysts, business analysts, project managers, frontline staff, business stakeholders and executives.
- Knowledgeable in Project Methodologies: You have a solid understanding of the project management methodologies within an Agile environment.
- Quick to Learn and Adapt: You demonstrate the ability to learn new industries and adapt to evolving business needs.
- Proactive and Driven: You are constantly challenging yourself to go beyond expectations.
Duties & Responsibilities
- Manage company-wide projects (technology or business) to ensure initiatives are delivered on time, on budget and according to stakeholder expectation..
- Create and update detailed project plans by gathering and analyzing business requirements all relevant stakeholders (internal/external)
- Direct and coordinate the activities of internal and vendor resources to meet project deliverables.
- Collaborate with the technical and domain leads to manage sprints, identify risks, and develop mitigation strategies.
- Manage project communications and provide updates to key audiences, ensuring alignment across teams.
- Support the implementation of project management best practices by maintaining project artifacts, archives and toolsets to be used within the Solutions Delivery team and throughout the organization.
- Handle multiple projects simultaneously, ensuring deadlines, budget or quality of work are met.
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Bachelors or graduate degree in relevant field of study (e.g. business or engineering)
- 5+ years of project management experience
- PMP and/or CBAP designation(s) or working towards PMP certification.
- Solid understanding of software development life cycle models, with strong knowledge of both Agile and traditional project management principles and practices.
- Ability to blend Agile and traditional methodologies to fit specific project and business environments.
- Experience in consulting, aviation or travel is an asset
- Technically competent with various software programs, such as Google Workspace , Smartsheet, Trello, JIRA.
Location
Toronto Downtown Office (250 Yonge Street)
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
