We are looking for an experienced HR Process Architect to take ownership of end-to-end HR Services processes across the Employee Lifecycle.
You will play a key role in shaping global HR standards, driving transformation initiatives, and designing future-ready HR solutions.
If you enjoy working in complex, international environments and turning ideas into efficient processes — this role is for you!
Tasks
- Act as the process architect for core Employee Lifecycle processes (Germany and globally), ensuring consistency, scalability, and compliance
- Identify pain points, create transparent as‑is and to‑be models, design future‑state solutions, oversee implementation, and drive standardization
- Balance big‑picture process architecture with concrete improvements, turning ideas into measurable results through structured knowledge transfer and hands‑on support
- Translate process and business requirements into IT specifications and collaborate closely with IT teams on business concepts, system enhancements, and digital HR solutions (e.g., SAP SuccessFactors, ServiceNow)
- Assess processes across time, cost, and quality dimensions, identify improvement opportunities, and develop data‑driven process roadmaps that enable sustainable, scalable transformation
- Work with diverse stakeholders across countries and functions, ensuring alignment on objectives, priorities, and progress throughout projects
*Perform all other duties assigned or delegated by supervisors
Requirements
- 3+ years of professional experience in Process Management or Project Management, preferably within HR Services
- Strong process mindset with a clear sense of end-to-end ownership
- Solid knowledge of process and project management methodologies
- Ability to work independently, prioritize effectively, and drive change
- High interest in HR transformation and innovative HR solutions
- Strong communication and stakeholder-management skills in an international environment
- Very good command of German (C1) and English (minimum B2)
- Nice to have: experience with SAP SuccessFactors and ServiceNow
*CV/Resume required
*Must possess permit to work in Poland
The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
