Keep engine repair orders moving with precision!
Act as the key interface between customers, the shop, and support teams to ensure timely, accurate execution.
If you thrive on coordination and impact, apply today and join the team!
Tasks
Your main tasks include, among others:
- Coordination of repair orders for engine parts
- Customer contact for operational inquiries such as cost estimates, status reports, shipping of parts, etc.
- Responsibility for assigned customers located in the Americas and Parts Traders globally
- Overall operational fulfillment responsibility for assigned customer accounts incl. status reporting and monitoring performance
- Coordination with involved business units to ensure customer requirements are met
- Proactively working to resolve discrepancies as they occur
- Controlling, maintaining and developing customer contracts (e.g. complaints process)
- Analysis of cost and revenue per order and reporting, determining strategies to improve
- Working in and with various LHT systems, such as SAP, etc.
* All other duties as assigned or required
Requirements
The ideal Customer Service Representative must fulfill the following requirements:
- High school diploma/GED desirable
- College degree/vocational training desirable
- Bachelor’s degree desirable
- At least 1 years or equivalent education
- Fluency in English language required
- German language desirable
- Knowledge in Aviation industry / Customer service / Purchasing / MRO / Material planner / Material buyer / Maintenance planner required
- MS Office skills as user
- Knowledge in SAP
- Excellent cost consciousness
- Excellent detail oriented
- Excellent communication skills
- Excellent problem solving
- Excellent oral communication
- Excellent conflict management skills
- Excellent customer service
- Willingness to travel
- Shift work / overtime
- Manage constant time pressure
- Manage high stress levels
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company will not provide relocation assistance
About Lufthansa Technik North America Holding Corp.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services and VIP services) the Lufthansa Technik Group offers its approximate 770 customers worldwide, a complete range of services round about aircraft technology.
