Company description
Are you ready to join an international company that is focused on creating sustainable products for foodservice and airline industries?
Probably at some point in your life you traveled on the plane & ordered some food or went to your nearby takeout place to buy a salad for lunch. In this case, you might have seen deSter products and didn’t even know it. A lot of people don’t realize that packaging world can be exciting, but it is more than that, especially when it comes to food. deSter is unique in its industry because we design and manufacture packaging as well as some additional complimentary products such as amenity kits, airplane trolleys & condiment packs. Our purpose is to create sustainable food and travel experiences and we need you on this journey.
If you want to be a part of a company that strives to create a better future and change how we look at food packaging, you are in the right place.
Summary
Are you a true packaging and design lover with a talent for building strong customer relationships and helping to grow existing business? Do you want to make a difference for our customers by helping them to be on trend and stand out in their markets through selling Compostable, Recyclable and Reusable product solutions? If so, we invite you to join our deSter European Foodservice team! We are seeking an Account Manager who will not only manage and develop our valued accounts, but also play a key role in coordinating and driving internal processes to support our Business Development team’s ambitious growth goals.
With us you will have the unique opportunity to achieve ambitious goals, while enjoying a balanced mix between managing accounts and implementing new business. As an example, you will be in contact with large foodservice brands and international beverage labels. But also, with the organizers of large festivals and mega sports events.
Your activities in a nutshell: Manage key account activities, coordinating internal processes, and actively collaborate with the Business Development, Customer Support, Business Support, deStudio, and the Sustainability department.
Main responsibilities
Support and follow up on commercial offers, facilitating sample and presentation requests.
Assist in the introduction process both internally and externally.
Assist in customer visits and follow up on actionable items from visit reports
Regularly report account KPIs to the Business Development team.
Prepare and manage BRM (Business Review Meeting) documentation and file creation.
Review customer profitability and contract execution, taking necessary actions where required.
Motivate and inspire internal stakeholders to continuously improve, aiming for customer-centric solutions.
Coordinate new requests with the deStudio team and Business Support.
Assemble and complete all required documents during the quotation/tender process.
Coordinate communication regarding forecast and demand requirements with relevant departments, such as Customer Support for introductions.
Handle the execution of small sales quotes.
Support contract management by preparing input for new contracts and following up on existing contracts, including periodic price reviews and bonuses.
Requirements
Education:
Successfully completed secondary school education and / or preferably a college degree in Finance, Marketing or Communication.
Work Experience:
Min. 2-3 years’ work experience in a commercial back-office function
Proven customer account management
Solid financial insight is required
Project Management experience
Personal Skills:
Ability to align account management activities with broader business goals.
Strong verbal and written communication skills for reporting, coordinating with internal teams, and managing customer expectations.
Skilled in building relationships and inspiring internal stakeholders.
Ability to quickly assess situations, identify issues, and implement solutions, especially in reviewing customer profitability and contract execution.
Highly organized with attention to detail, ensuring all required documents, contracts, and communication are accurate and well-managed.
Effective in coordinating tasks across different departments and stakeholders.
Customer-Centric Mindset
Commercially minded - Ability to understand and develop financial and pricing models and business cases.
Technical Skills: (Certification, Licenses and Registration)
Literacy in Microsoft Windows, Microsoft Office 365:
High proficiency in Outlook, Excel, PowerPoint,
ERP systems like Triton, Magic, SAP
Language / Communication Skills:
Fluency in both English and Dutch, with German or French being an advantage
What we offer
Joining deSter means you will become a part of an innovative company with sustainability at heart and colleagues & customers globally. Besides competitive salary and benefits, we also offer hybrid way of working (office/remote) and a team of colleagues that have a passion & enthusiasm for what they do.
