As a member of our
Ground Operations Team at
Belfast Airport our
Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our
all-important customers.
Why join Jet2.com as Passenger Service Agent?
We offer our valued Passenger Service Agent colleagues a range of benefits including:
- Hourly rate of £12.17 per hour, plus an extra £3.04 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
- Free Car Parking for all our colleagues at the airport.
- Rest areas to relax during breaks and free refreshments during your shift.
- Discretionary profit share bonus scheme.
- 34 days holiday entitlement per annum (pro rata for part time hours).
- Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, our famous Red uniform, paid training course & much more!
What will you do as a Passenger Service Agent?
- Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
- Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
- Board our flights to ensure our flights depart on time.
- Follow the necessary safety and security procedures.
- Effectively support our customers and our operation in times of disruption and delays.
- Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges.
- Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
We offer
20 hours per week on
Fixed Term Contract basis.
This is a
rostered role that requires
shift working, so flexibility is required. Shifts are a rolling
4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive you roster 4 weeks in advance.
What skills will I need?
This role is
physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with
good time management skills. No previous experience is necessary - if you have a passion for
Customer Service, resolving complex customer situations and love working as part of a
team, apply today!
Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at.
