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Supervisor Operations

JetBlue Airways Corporation • Fort Lauderdale, FL, US • 2d ago

Position Title: Supervisor Station Operations (FLL)

Position Summary

The Supervisor Station Operationssupervises the daily flight schedule within station operations by ensuring consistent communication between all crewmembers/crewleadersinside and outside of the Operations Center. This includes SysOps, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners, where applicable. TheStation Ops Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Ops Supervisor will also collaborate and closely partner with their Manager(s) in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.

Essential Responsibilities

Utilize Gate Management Systems (GMS) to formulate a gate plot, keeping in mind multiple variables including but not limited to: Fleet type, Aircraft Swaps, customer connections, Minimum ground time, Gate Constraints, and Tow considerations

Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations

Ensure timely completion of aircraft moves working closely with Aircraft Ground Reposition (AGR) team

Assist with determining root cause for delays and coding

Oversee the management and support of any Irregular Operation (IROP), or any station anomalies including Safety/Security, facility issues, metering; winter ops; emergency response; or tarmac holds

Monitor radio frequencies as needed

Set up international arrivals – coordinate with other airport agencies, e.g. Customs and Border Protection (CBP), Airport Authority, etc.

Ferry and charter coordination

Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives

Accountable to Ops Managers and/or General Manager for monitoring and safely executing daily flight activity

Supports and coaches Ops crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback

Directs and guides Ops crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners to ensure effective day-to-day collaboration and accountability

Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events

Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations

Other duties as assigned, including special projects

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

At least eighteen (18) years old

Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) participation

Ability to work all shifts including weekends, holidays and irregular operations

Working knowledge of Office suite software such as Word/Excel/PowerPoint

Strong verbal and written communication skills

Ability to multi-task and prioritize tasks

Ability to work under minimal supervision and in a team environment

Outstanding attention to detail

Highly organized and focused

Ability to learn new technology and operating systems

Where applicable, required to obtain and maintain United States Customs Clearance

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Available for overnight travel (10%)

Must passa ten (10) year background check and pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications 

Associate’s degree in a relevant field

One (1) year of leadership or Supervision experience, preferably in the Airline industry

Prior Operations Controller experience

Prior Operations experience

Proficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager/Gate Planner

Specialized skills or education, (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high level

Crewmember Expectations

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)