Job Description
As a Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services.
- You will report directly to our Customer Success Manager and you will work out of our Pune, India location on a Hybrid work schedule.
- In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation
Your role will also include overseeing, supervising and reviewing tasks performed by team members to ensure effective execution of work; managing end‑to‑end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and directions to team members on tasks to be performed; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success.
Responsibilities
- Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
- Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
- Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
- Proactively identify opportunities to upsell and expand customer accounts.
- Analyze customer data and provide insights to drive customer success and retention.
Qualifications
- Benefits – Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
YOU MUST HAVE
- Minimum of 5 years of experience in customer success or account management.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication and presentation skills.
- Strong problem-solving and negotiation abilities.
- Experience working with CRM software and customer success tools.
WE VALUE
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Passion for customer success and satisfaction.
- Ability to work independently and as part of a team.
- Strong leadership and mentoring skills.
- Proactive and results-oriented mindset.
- Continuous learning and adaptability.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
