✈️ Reach Thousands of Aviation & Aerospace Professionals for Just $249 — Post in 3 Minutes

SYSTEM SPECIALIST SELF SERVICE (Solna, SE)

SAS • Full-time • SYSTEM SPECIALIST SELF SERVICE (Solna, SE) • 1w ago

System Specialist – Self Service

Keep our self-service systems running smoothly - for millions of travelers, every day.

Are you someone who thrives on structure and enjoys being at the heart of operations? Do you like combining technology, business understanding, and coordination to make complex systems work seamlessly? If so, the System Specialist – Self Service role at SAS might be the perfect fit for you!

As a System Specialist within Self Service, you will play a key role in ensuring quality, performance, and operational stability across SAS’ self-service landscape at the airport, working closely with suppliers, IT colleagues, and airport stakeholders.

Challenges you will work on:

In this exciting and operationally critical role, you will:

Act as Single Point of Contact (SPOC) towards IT suppliers, SAS IT, and airport stakeholders for self-service systems.
Take ownership as Digital Service Owner for SAS Common Use Self-Service (CUSS) solutions, including:
- Common Use Self-Service kiosks
- CUSS applications for Check-In and Charter
- Amadeus-based Departure Control System (DCS) integrations
- SAS Lounge applications and access management
- Gunnebo / DormaKaba Speed Gates and physical access control
Ensure stable daily operations by managing incidents, analyzing logs, troubleshooting issues, validating fixes, and supporting releases.
Coordinate changes, releases, and improvements in close collaboration with vendors and internal stakeholders.
Maintain service documentation, statistics, and SLA follow-up, contributing to continuous service improvement.

Your ability to collaborate across organizational boundaries and translate operational needs into structured IT processes will be essential to success.

To be successful, we believe you have:

A strong sense of structure, order, and operational discipline
Solid understanding of airport and airline processes, including passenger and baggage flows
Experience with:

- CUSS (Common Use Self-Service) environments and IATA standards
- Altea CM, DCS flows, and Amadeus-based integrations
- Lounge access management systems and self-service kiosk ecosystems
Knowledge of AEA standards, PECTAB printing, and hardware communication
Strong troubleshooting skills and proven ability to work with vendors and multiple stakeholders
Familiarity with ITIL processes, ServiceNow, and structured change management
Experience coordinating hardware procurement, installation, and lifecycle management
Understanding of peripheral devices, language translation for self-service solutions, and airline reservations (meriting but not required)
An analytical, patient, and process-oriented mindset with a drive to deliver results
Strong communication skills and the ability to bridge IT and business needs

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:

Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.
Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.

Additional information

Deadline for application: 12/05/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.
Desired start date: As soon as possible.
Position: Fulltime (100%) starting with a 6-month probation period
This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Hybrid work may also be an option, depending on the agreement made with your manager.
A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Come and fly with us!

#LI-VK1