Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.
Make Your Career Move, together with Cathay.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Applicants must have the right to live and work in Chinese mainland.
- Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.
Requirements
Academic Qualifications
- A bachelor’s and/or master’s degree in operations management, business administration, airport planning and management, or airport operations is desirable.
Knowledge, Skills, Training, And Experience
- Proven expertise in safety management, including cultivating a safety-first culture and implementing effective risk mitigation strategies
- Excellent command of written and spoken English
- Minimum of 5 years’ leadership experience in customer service within a travel-related field, preferably in airlines, airport, or ramp operations
- Up-to-date knowledge of regulatory and local legal requirements related to airport and ramp operations, as well as passenger processing
- Strong understanding of management processes and their application across normal, disrupted, and emergency operational scenarios
- Demonstrated ability to work independently with sound decision-making skills
- Self-motivated and committed leader with a collaborative mindset
- Strong customer service orientation and exceptional interpersonal skills
- Effective negotiation capabilities
- Solid analytical and numerical skills, with experience in budget planning, review, and cost management
- Ability to interpret and apply global policies to ensure local compliance
- Logical and commercial thinking with the ability to present and justify ideas to diverse audiences
- High standard of personal presentation, representing the Company in both internal and external forums
- Proven track record in supplier management, including contract renewal, negotiation, and alignment with Company policies
- Strong computer literacy, including proficiency in Word, Excel, and PowerPoint
- Demonstrated ability to lead through change and adapt in dynamic environments
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
