Customer Business Officer

Rolls-Royce • Full-time • Derby - Moor Lane (UK-EM), United Kingdom • 1d ago

Job Description

Customer Business Officer

Derby/ Hybrid

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

An exciting opportunity has arisen for a Customer Business Officer to join the Sales Support team in Derby.

Within the organisation of the SVP Sales, the Sales Support team is responsible for the smooth management of the Sell Value Stream as well as its integration to both upstream and downstream activities. It is accountable for the delivery of change initiatives and improvements, driving delivery and process compliance and facilitating the development of Customer Team strategy. The role will afford you the opportunity to gain an in-depth knowledge of the business’s key financial and operational drivers as well as the opportunity to spend time at the forefront of our business, developing an understanding and knowledge of our market and the customer space.

What you will be doing:

Facilitating sales campaign and Account Management approvals by coordinating and supporting Level 2 and 3 approval sessions with Senior Stakeholders and their delegates, including participants from across the business and globe such as the Customer Leadership Team and Value Streams. Responsibilities include scheduling approval meetings, documenting meeting outcomes and driving a decision-making approach.
Managing a shared inbox, calendar, and digital work planning tool.
Supporting the planning of Sales Campaigns and being part of the Integrated Campaign Team.
Supporting Sales Directors in ensuring that their management of the Sell Value Stream drives greater campaign success and ensures process compliance.
Identifying and driving process improvements across the Sales & Customer Business team, focussing on improving our processes, removing waste, and increasing time which is value-add.

Preferred requirements:

Strong organisational skills and communication skills
Excellent standard of written English
A good problem-solver with a strong drive for results.
Excellent stakeholder management including remote global teams
Enthused by working and developing in a customer environment.
Driven by a Business Improvement focus, to improve efficiency in ways of working.

Regional Benefits

Generous Annual Leave
Retirement Savings through the Rolls-Royce Retirement Savings Trust
Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
Group Income Protection provides an income in the event that you are unable to work due to illness or injury
Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date:15.05.2026

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.