Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel
friendly and easy for our customers. To do this, we put a great deal of
care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
Evolve and manage Customer Care’s Digital Transformation, by applying the best practices in the industry, leading cross-functional teams, effectively managing stakeholder's expectations and becoming an integral trusted advisor for tech initiatives primarily focused on chat, chatbot and customer self-service.
Essential Functions
- Refine and manage an operating and governance model with a collaborative cross-functional organizational structure, defining the most appropriate prioritization model and effective methods to attain the program / business objectives.
- Provide thought leadership, conduct workshops, and identify the big business opportunities in the chat/bot space where technology can create significant value to the company and improve customer self-service and containment capabilities.
- Build and manage the digital transformation roadmap in partnership with stakeholders
- Diving deep into customer care’s major business opportunities and challenges, identifying capability and process improving opportunities, solvable through technology
- Work collaboratively with IT to define the right technology solutions, architectures, platforms, and partners
- Define strategic and tactical priorities, developing, proposing and managing budgets to support our digital initiatives
- Successfully provide visibility to the executive team and all stakeholders on the status of our project portfolio
- Recommend new priorities and investments, rebalancing priorities, addressing any constraints in resources and dependencies, and make sure that the proposed benefits are delivered in a disciplined way, while proactively discontinuing ineffective initiatives
- Properly develop and manage our vendors and partnerships to create an easy access to new solutions and capabilities, with the ability to scale at a cost-effective manner.
- Manage the development work, making sure the projects are delivered in accordance with the program objectives, benefits, requirements and tech specifications.
- Make sure we have sound and efficient product solutions, that are easy to scale, integrate, and evolve, reliable, secure, while building an agile innovation operating model
- Work with stakeholders to create the program communication, generate collaboration, identify talents for our work with our initiatives, provide the right training strategy to develop our digital capabilities and increase technology adoption by our customers.
Qualifications
- Bachelor's degree in a relevant field such as computer science, information technology, or business administration required, MBA or relevant graduate degree preferred.
- 10+ years of experience in digital transformation, customer service, or related fields.
- Demonstrated success leading cross-functional teams and managing stakeholder expectations.
- Experience in developing, delivering on, and measuring Objective & Key Results.
- Experienced with the Microsoft Stack including but not limited to SharePoint, Power BI, Business Central, and similar programs.
- Proficiency in SQL and PowerBI highly desired
Knowledge, Skills And Abilities
- Deep knowledge of customer self-service and chat solutions and their implementation.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills.
- Strong business acumen with understanding of economic tradeoffs of decisions
- Creative, high energy, self-starter comfortable running programs independently and interfacing with multiple levels and functions
- Ability to flex between strategic guidance and hands-on project development.
- High EQ and self-awareness - able to understand and resonate with diverse groups regarding the impact of business changes.
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
Positions Supervised
Manager, Chatbot
Manger, Digital Innovation
Range: DOE $120,000 - $150,000 - Please note, this role will close on or before 6/15/2026
Workplace Policies
At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.
Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
