Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Reports to: Regional Head of Airports – SAMEA
Indirectly reports to: Regional General Manager – SAMEA
Lead safe, resilient and customer‑centred airport operations at Cathay’s Mumbai home port while providing managerial and operational oversight across the assigned area. This role carries accountability for service delivery, safety performance, people leadership, supplier outcomes and financial discipline in a complex operating environment.
The work is hands‑on and operational, spanning both day‑to‑day performance and major disruptions. Acting as the Airline’s Operational Duty Holder at the domiciled airport, the role requires sound judgement under pressure, clear escalation and close alignment with regional and head office stakeholders.
Success is reflected in safe outcomes, consistent operational performance, engaged teams and customers who feel genuinely cared for, especially when it matters most.
Key Responsibilities
- Provide leadership and operational oversight across Mumbai and the assigned area of ports to ensure safe, efficient and customer‑centric airport operations.
- Act as the primary escalation point for Airport Managers, driving performance, enforcing standards and building leadership capability.
- Serve as the Airline’s Operational Duty Holder at the domiciled airport, managingrisk and escalation in line with corporate safety governance.
- Lead responses to major disruptions and irregular operations, coordinating contingency actions to restore normal operations efficiently.
- Ensure full compliance with safety, security, quality and regulatory requirements across employees and suppliers.
- Drive operational excellence across on‑time performance, baggage handling, resource deployment and service delivery standards.
- Champion customer experience initiatives, including lounge operations and the use of technology to enhance the airport journey.
- Lead, develop and engage teams through effective performance management, recruitment and targeted development.
- Manage suppliers against contracts and service level agreements, including performance reviews, improvement plans and cost control.
- Represent Cathay with airport authorities, industry bodies and partners, advocating for operational and strategic priorities.
Requirements
- A diploma qualification in a relevant discipline as a minimum educational requirement.
- A bachelor’s and/or master’s degree in operations management, business administration, airport planning and management, or airport operations is desirable.
- Excellent written and spoken English is mandatory; local language capability is an advantage.
- A minimum of 7 years’ customer service leadership experience in a travel‑related environment, preferably within airlines or airport services.
- Current knowledge of regulatory and local legal requirements governing airport operations and passenger processing.
- Proven ability to manage operations across normal, disrupted and emergency situations with sound decision‑making.
- Strong independent working capability, commercial judgement and analytical skills, including budget and cost management.
- Demonstrated supplier management experience, including contract negotiation, renewals and senior stakeholder engagement.
- Strong interpersonal, negotiation and presentation skills, with the credibility to represent the company externally.
- Strong computer literacy, including Microsoft Word, Excel and PowerPoint, and the ability to adapt to ongoing change.
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program benefits to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.
