Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Deliver the operational backbone of Cathay Cargo at the port. This role sits at the heart of day-to-day cargo service delivery, ensuring shipments are planned, handled, documented, and communicated with precision while meeting strict safety, security, and regulatory standards.
Working closely with Ground Handling Agents, cargo terminals, flight crew, and internal teams, the focus is on keeping flights moving, customers informed, and documentation accurate—from reservations and flight paperwork to post-flight reporting and system updates. At freighter ports, the scope extends ramp-side, coordinating loading, monitoring special cargo, and resolving issues in real time.
Every action taken in this role supports on-time performance, customer confidence, and safe operations. It is practical, hands-on work that directly contributes to Cathay’s promise to move cargo that matters to the world.
Key Responsibilities
- Execute cargo reservations and bookings accurately to support effective shipment planning and capacity utilisation.
- Communicate flight schedules, delays, and on‑time performance proactively to Ground Handling Agents and relevant partners.
- Provide timely, real‑time shipment status updates to customers and internal stakeholders.
- Guide and monitor Ground Handling Agent performance to ensure service standards, safety, and compliance are met.
- Prepare, verify, and submit pre‑ and post‑flight documentation in line with customs, regulatory, and internal requirements.
- Coordinate with engineering, airport operations, air traffic control, suppliers, and cargo stakeholders to ensure smooth service delivery.
- Support station administration, including SAP‑based supplier invoice processing, flight order updates, and operational reporting.
- Act as the local Dangerous Goods Coordinator, ensuring correct handling and documentation of dangerous goods shipments.
- Support training and supplier oversight by monitoring performance and reporting issues to port management.
- Perform Ramp Coordinator duties for freighter operations where applicable, including ramp and warehouse monitoring, special cargo oversight, and delay investigation.
Requirements
Academic Qualifications
- University degree (or tertiary equivalent) in a related discipline
- Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred
Knowledge, Skills, Training And Experience
- Minimum 2+ years’ experience in airline, freight forwarding, logistics, or a related industry, covering operations or customer service.
- Mandatory possession of Cathay Cargo Freighter RCO Licence and SHE (Super Heavy- as applicable) Licence for freighter-operating ports.
- Strong verbal and written communication skills.
- Demonstrated customer service orientation with a proactive and solution-focused approach.
- High attention to detail and accuracy in operational execution.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Candidates must have the legal right to live and work in India.
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program benefits to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified.
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.
