Role Introduction
Reports to: Assistant Manager Hub Operations
As a Hub Operations Lead, you will be responsible for providing services that exceed customers’ expectations, controlling costs effectively, and ensuring performance meets relevant KPIs. By engaging airport facilitation and service providers to ensure Hong Kong International Airport (HKIA) hub operations are running smoothly, enabling efficient and hassle free on both passenger and baggage connectivity, and ensuring compliance with safety and security mandates.
Key Responsibilities
- Monitor ground handling activities, including loading, fuelling, catering, and compliance with security and safety regulations before dispatching Cathay flights
- Disseminate flight and operations information to internal and external operations parties
- Act as the key coordination point with the Integrated Operations Centre (IOC) with regard to flight operations issues and coordinate with respective Control Offices to facilitate the running of Hong Kong International Airport (HKIA) ground handling operations
- Coordinate daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to facilitate a smooth passenger journey
- Monitor and communicate with service providers to review the performance for improvement
- Monitor the online connection of inbound flights to ensure a smooth transfer experience
- Carry out Continuous Monitoring Inspection (CMI) to ensure safe operations that meet expected service levels
Requirements
- Good command of spoken and written English
- Good interpersonal and communication skills
- Proficiency in PC operation
- Strong analytical, and problem solving skills
- As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373)
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and a structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Medical coverage & other flexible benefits
- Flexible retirement scheme
- Discounted travel for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
