The overall responsibility of ensuring safe and punctual airport operations at the respective locations.
Key Responsibilities And Accountabilities
Customer Service workflow process & administration:
- Plan, develop and maintain ground operating procedures for the airport as per the company objectives
- Develop simple processes and procedures.
- Resolving customer complaints & handling their queries.
- Maintaining quality targets as per IndiGo Standards.
Airline/Airport Regulations
- Ensure the adherence to service and safety standards as defined by the GOM.
- Ensure proper functioning of station activities.
- Administer leases, contracts and rental agreements for station ground handing facilities and equipment.
- Vendor Management.
- Co-ordination with government agencies & airport authorities.
Internal customer management
- Staffing & adequate training for the staff.
- Check performance and provide regular feedback.
- Conduct yearly appraisal for the employees at the locations
Budgeting & Costing
- Based on the schedule prepare customer services and ground handling budget for the airports. Monitor the performance of the airports against the budget and take corrective action, if required.
- Interpreting data & carrying out cost benefit analysis for purchase or outsourcing of equipments.
- Maintenance of office & airport equipment.
- Monthly states to be send to the head office.
- Maintenance & upkeep
