Crew Planning & Scheduling Coordinator

FlySafair • Full-time • City of Johannesburg, ZA • 5d ago

Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
Provide support to Crew Scheduling and Crew Control as and when required;
Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.
Grade 12 or Equivalent (Essential);
Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
Minimum 3 years' Crew Scheduling or Training Planning experience (Essential);
Knowledge of CATS/CARS and SACAA Regulations;
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
Strong report writing and data analysis skills;
Excellent communication skills and telephone etiquette;
Willing and able to work after hours if required.

Personality Attributes

Professional with high integrity;
Solutions driven with high attention to detail;
Able to work effectively under pressure;
Strong team player who is adaptable and assertive;
Honest, reliable, and exercises good judgement;
Immaculate timekeeping.

Application Guideline

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

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