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Customer Service Ambassador hourly/Stundenlohn

Jet Aviation • Zürich, Zuri, CH • 8h ago

Position Summary

The Customer Service Ambassador is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors, and business acquaintances.

Your Role

Welcome - Meet & Greet the Customers (Passengers and Crews), visitors and business acquaintances, carrying guests’ luggage, assist them into the VIP Lounge and offer refreshments
Provide administrative assistant to all site departments
Maintain cleanliness of the reception area and VIP Lounges, including vacuum carpets
Monitor F&B items inventory and order supplies
Provide administrative assistance to the Receptionist or Duty Officer
The Ambassador will receive FBO Customer Service and Operational training to perform Customer Service duties and responsibilities if required. This individual must also have knowledge on the different services the Company offers
Participate in teh Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurences as required by the reporting system
Conduct all work in accordance with Jet Aviation's Policies, Manuals and Procedures

Your Profile

The Ambassador should represent a polished Jet Aviation Colleague, espousing all the virtues set forth by the culture and everything that Jet Aviation represents.
Minimum High School / Bachelors degree in hospitality, tourism or related field or 2-3 years of qualifying experience and/or a combination of both
German and English: Fluent - must, any addtional language would be an advantage
Valid driver's license

Desired Characteristics

Ability to work calmly and effectively under pressure
Possesses cultural awareness and required sensitivity
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment and Transparency)
Immaculate appearance
Excellent customer service skills
Friendly and polite
Flexible
Good working knowledge of MS Office
Excellent communication and interpersonal skills
Ability to work proactively within a Team and on own initiative
Ability to handle difficult customers in a calm and tactful manner