How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Overview
Delta's Customer Data team is seeking a Product Manager to support Customer Data Products that enable trusted customer and journey data across the enterprise. This role focuses on helping ensure customer data is sourced, integrated, governed, and available for downstream consumers while partnering closely with engineering, operational technology teams, and data-producing application teams. This individual will contribute to product delivery, stakeholder alignment, and continuous improvement of foundational customer data capabilities.
What You'll Do
- Support delivery of enhancements and maintenance activities for Customer Data Products that enable enterprise customer data capabilities.
- Partner with senior Product Managers and engineering teams to document business requirements, user stories, acceptance criteria, and delivery plans.
- Assist with onboarding new data producers and integrations into Customer Data platforms.
- Identify data quality, completeness, and consistency issues and coordinate resolution with engineering and source-system teams.
- Participate in user acceptance testing (UAT), defect triage, and release validation activities.
- Contribute to documentation of customer data definitions, business rules, data lineage, and product requirements.
- Work with stakeholders to gather requirements and understand customer data needs across Commercial and Operational organizations.
- Support efforts to establish and maintain consistent customer data definitions and calculations across business partners.
- Assist in evaluation of source data, required attributes, transformation logic, and data gaps for assigned initiatives.
- Help coordinate communication and status updates across engineering, business stakeholders, and product leadership.
- Monitor product performance metrics and operational health indicators and escalate issues as appropriate.
- Contribute to product documentation, training materials, and adoption support for stakeholders.
Key Stakeholder Partnerships
This Role Will Regularly Collaborate With
- Engineering and data platform teams
- Operational systems teams
- Airport Technology teams
- Enterprise platform organizations
- Data-producing application teams
- Commercial and Operational business stakeholders
Success In Role Looks Like
- Develop a strong understanding of Delta's customer data ecosystem.
- Build trusted relationships with engineering and business partners.
- Contribute to maintaining high-quality, governed customer data.
- Support onboarding and integration of enterprise data sources.
- Help deliver foundational data capabilities that enable downstream products and customer experiences.
What You Need To Succeed (Minimum Qualifications)
- Bachelor’s degree in Data Science, Computer Science, or related field.
- 2+ years in data product delivery or technical product management.
- Strong understanding of APIs, data modeling, and modern architectures (AWS preferred).
- SQL proficiency; Python experience is a plus.
- Ability to manage delivery in a fast-paced, cross-functional environment.
- Ability to collaborate effectively with diverse teams in a time-sensitive, dynamic environment while working independently with minimal direction.
- Business and technical acumen with an understanding of Delta’s travel ribbon and customer interaction points.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Exposure to data platforms, cloud technologies, APIs, or ETL processes through coursework, internships, or professional experience.
- Familiarity with Agile product delivery methodologies.
- Experience creating business requirements, process documentation, or user stories.
- Interest in customer data, personalization, digital experiences, or enterprise platforms.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
