How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Now is an exciting time to be part of Experience Design & Technology team in Delta’s Reservations and Care department as we redefine customer and employee experiences by setting new technology standards. Our team is looking for a product manager to drive the vision of AI and automation products as well as deliver better customer and employee experiences in our Customer Engagement Centers.
Summary Of Responsibilities (not Comprehensive)
- Strategically identify opportunities to increase customer and specialist satisfaction and build into executable product roadmap.
- Own the end-to-end delivery for AI products, defining OKRs, and using data to continuously optimize customer experience, specialist effectiveness, adoption, and business value.
- Proactively identify optimization opportunities across AI and automation products, collaborating with cross-functional stakeholders to prioritize, test, and implement improvements that enhance customer experience and operational efficiency.
- Develop business cases and ROI models to support investment decisions for AI and automation.
- Deliver high-impact executive communications to Reservations leadership to influence funding decisions for strategic initiatives.
- Manage cross-functional collaboration with frontline specialists, field leaders, and technical teams to drive AI adoption and operational excellence.
- Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system.
- Embrace diverse people, thinking, and styles.
- Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing.
What You Need To Succeed (Minimum Qualifications)
- Experienced Product Owner with a strong track record of delivering impactful AI solutions
- Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story.
- Demonstrated initiative and ability to manage multiple priorities.
- Curious mindset, willing to ask “why” until root causes of use cases are identified.
- Proficiency in written and oral communications and able to produce concise, relevant, documents and presentations.
- Must be performing satisfactorily in present position.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience with Agile methodologies, VersionOne, Jira, or similar product management tools.
- Advanced proficiency using analytics and visualization tools to drive product decisions and communicate insights.
- Working knowledge of SQL, Excel, Power BI, Tableau, or similar analytical platforms.
- Experience defining and tracking product OKRs, KPIs, and value realization metrics.
- Experience with AI, machine learning, automation, or conversational AI products.
- Experience applying experimentation frameworks, hypothesis testing, and data-driven product optimization.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
