Are you ready to take off your career at one of the best places to work?
At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.
Are you up for the challenge?
We are looking for a Head of Loyalty Ecosystem to deliver extraordinary experiences for our customers.
This role is ideal for a strategic, analytical, and collaborative individual who understands how to lead the strategic evolution of the Aeromexico Rewards ecosystem by ensuring that the program’s technology and data capabilities enable business growth, partner monetization, and customer engagement.
The Head of Loyalty Ecosystem defines the long-term vision and roadmap from a business perspective, identifying and prioritizing the capabilities required to build a scalable, flexible, and customer-centric loyalty program. Acting as the bridge between business and technology, this leader ensures that investments in platforms, data, and integrations generate measurable impact on revenue, engagement, operational efficiency, and long-term business value while maximizing the loyalty program’s contribution through strategic capability development, partner enablement, and value-driven decision-making.
Educational requirements:
- Bachelor's degree in Business Administration, Engineering, Economics, Actuarial Science, or a related field (required).
- MBA or postgraduate degree in Business, Strategy, Analytics, or a related discipline (highly preferred).
Experience:
- 8–10+ years of experience in strategy, product management, digital transformation, loyalty, or related leadership roles.
- Proven experience defining and executing business strategies that drive revenue growth and measurable business value.
- Demonstrated experience prioritizing strategic initiatives and investments using ROI analysis and business cases.
- Experience working within complex digital ecosystems, including CRM, CDP, eCommerce platforms, customer data, integrations, and digital platforms.
- Proven success leading cross-functional initiatives in matrix organizations.
- Experience managing and negotiating with technology vendors and strategic partners.
- Experience presenting recommendations, business cases, risks, and opportunities to senior leadership and executive decision-making forums.
- Experience defining strategic roadmaps for business capabilities, including customer acquisition, rewards, redemption, personalization, lifecycle management, and partner enablement.
- Experience establishing governance frameworks, aligning stakeholders, resolving competing priorities, and ensuring execution against business objectives.
Skills to succeed:
- Strong strategic mindset with the ability to identify business opportunities and translate them into high-value initiatives.
- Expertise in strategic prioritization and decision-making based on customer value, business impact, feasibility, and expected return.
- Advanced analytical capabilities with proven experience developing robust business cases and investment recommendations.
- Functional understanding of digital ecosystem components, including CRM, CDP, rules engines, integrations, APIs, customer data platforms, and enterprise architecture concepts.
- Strong data-driven decision-making skills with the ability to transform insights into actionable business strategies.
- Experience defining, monitoring, and optimizing KPIs such as revenue, customer engagement, conversion, customer lifetime value (LTV), and operational performance.
- Excellent stakeholder management, influencing, and negotiation skills across Loyalty, IT, Digital, Data, Revenue Management, Marketing, and eCommerce teams.
- Strong leadership skills with the ability to coordinate cross-functional teams, manage dependencies, and drive alignment across multiple business areas.
- Ability to simplify complex business and technology challenges into scalable, customer-focused solutions.
- Excellent communication and executive presentation skills.
- Professional proficiency in English (written and spoken).
Join us!
Aeromexico is the ideal place to unleash your potential in a diverse, equitable, and inclusive environment where you can grow professionally and embrace our culture.
Fasten your seatbelt! This is your chance to elevate the journey into an extraordinary experience.
Aeromexico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness.
Important: The Aeromexico Talent Acquisition team will identify themselves properly and will never request payments or banking information during the selection process. Please check our job openings only through official channels.
