WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Specialist/Engineer Service Operations you will manage the VHF Infrastructure deployment, lifecycle, and monitoring of the VHF network. Your role will be accountable for leading the full lifecycle of multiple projects ensuring the solution implemented fulfils the desired functional and business requirements according to the agreed scope, budget, and timeline. Your responsibilities will involve proactive monitoring of the VHF network to meet or exceed the established KPIs and SLA targets.
WHAT YOU WILL DO:
- Lead small to mid-size VHF/VDL project delivery from engagement to completion. Includes activities such as (but not limited to) site identification (incl. survey and lease agreement), operating license authorization, equipment ordering, installation, and cutover;
- Monitor and control the schedule of the requirements for acquisition, construction, and dismantling or relocation of equipment and related structure in accordance with validated requirements and manage the in-transit material for construction and installation.
- Ensure documentation and procedures for deployment and maintenance are updated and relevant and organize all relevant permits and contracts with local landlords/authorities;
- Ownership of the supplier’s process regarding quotation and purchase request management and coordination with various entities and 3rd party suppliers during all project phases;
- Participate in analysis exercises of existing VHF Ground Stations to identify significant problems or trends, prepare technical performance reports, anticipated impact, and provide recommendations for corrective actions;
- Perform validation and qualification of VHF Ground Systems, Avionics and ATN systems (Aeronautical Telecommunication Network) and DataLink Services (VHF, VDL, ATN) performance analysis and improvement;
- Provide Field Engineer support and technical assistance (i.e. VHF and/or ACARS processor) for the diagnosis, isolation and restoration;
- Coordinate and follow up on Incident, Request or Continuous Improvement actions to ensure resolution or optimization actions are completed.
EXPERIENCE:
- B. Tech./B.E. degree in Electronics & Telecomm or Computer Science, Technical degree.
- Experience in site planning and configuration of VHF Ground Station facilities and equipment and quality control/compliance of VHF Ground Station installation, test & commission.
- Experience with RF/VHF Technology, IP-based telecommunication networks and basic knowledge of CISCO routers, switches
- Experience in coordinating hardware/network refresh and spare management programs is desirable.
- Ability to work effectively in a remote, globally distributed team environment
- Fluent in English is a must as the role will support Europe overall.
- Good communication and presentation skills
- Experience and/or knowledge of ServiceNow.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
