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Execution Review & Operational Discipline
- Conduct structured reviews of live Mission Management and all operational departments to assess whether SOPs, processes, and standards are being applied as designed, identifying gaps between intent and execution.
- Review shift-level operational decisions within OCC, escalation patterns, and coordination behaviours to identify where process discipline is breaking down and why.
- Assess the practical usability of SOPs on the ground - flagging where documentation is unclear, inaccessible, or misaligned with operating conditions, and feeding back to the SOP governance owner.
- Maintain a structured execution gap tracker - logging findings, severity, affected processes, and recommended actions - updated on a defined review cycle.
Transformation Cycle Inputs
- Translate execution observations into structured improvement inputs for the Ops Transformation team - ensuring that what is observed on the ground informs what gets fixed in the next transformation cycle.
- Participate in Delay Occurrence Committee (DOC), Ops Excellence Committee (OEC), Customer Experience Committee (CXC) and Punctuality Governance Cell (PGC) forums with execution-layer evidence, supporting accountability discussions with ground-truth observations.
- Work with policies and procedures teams across functions and departments to validate that revised SOPs effectively address the identified execution gaps before re-deployment.
Tactical Team Engagement
- Build trusted relationships with tactical teams - OCC controllers, senior dispatchers, shift supervisors - to enable candid observation and feedback on operational execution quality.
- Facilitate structured operational debrief sessions with tactical teams to capture execution experience, recurring pain points, and process friction areas.
- Support induction and awareness sessions when new SOPs or procedures are deployed - ensuring tactical teams understand what has changed and why.
Performance Monitoring & Reporting
- Monitor execution-level performance indicators - Turnaround compliance, disruption response times, escalation discipline - to identify execution-layer performance trends.
- Prepare regular execution review reports for the OT Lead, structured around findings, root causes, and priority corrective actions.
- This role reports to and takes direction from the OT Lead. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work, agreed between the incumbent, the OT Lead, and HR.
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