Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
The Project Manager is responsible for managing all activities of SITA’s Offshore Supplier Management Program These include primarily supporting Project delivery on all engagements, relationship with supplier and internal stakeholders and overall account management of the business with the supplier. The job requires interest and understanding of internal customer's business and operating environment and apply that understanding to establish a partnership with internal stakeholders and suppliers to ensure project delivery meets expectations. This role is responsible for the success of programs/projects, delivering on the agreed contractual deliverables, ensuring business objectives of the project are understood by the supplier; and supplier adheres to scope, schedule, budget and quality.
What You’ll Do
Initiation Phase
- Draft and coordinate RFI/RFP processes, managing the entire cycle from initial creation to supplier evaluation and selection, ensuring alignment with project goals and organizational requirements.
- Review, draft, and validate SOWs and Change Orders to ensure compliance with supplier MSAs, while providing advisory support during contract negotiations and offshore engagements to optimize outcomes.
Execution Phase
- Support the management of the project under the agreed plan and scope. Track progress in activity and deliverables completion, and quality levels reached against the plans and take actions to recover any discrepancies;
- Validate all scope changes. Generate Change Request Forms as required and obtain appropriate internal customer and internal approvals, in line with project governance standards.
- Ensure all projects are executed as per agreed MSA, SOW's/ SLAs (Service Level Agreements) and report service performance back to internal clients
- Facilitate project review and Steering committee meetings. Review meeting materials prior to the meeting and follow up with meeting actions and minutes
- Maintain Project RAID (Risk Action Issue Decision) registers and RAG (Red Amber Green) status for all active engagements and constantly review status and updates with supplier and internal stakeholders to anticipate and resolve issues and risks
Management & Administration
- Monitor and facilitate the infrastructure needs of the suppliers. Liaise with the infrastructure and operations team to ensure the network availability, applications access and ensure any SITA provided infrastructure at supplier premise is well managed
- Review the periodic supplier compliance and security reports to ensure SITA policies are adhered to at all times. Maintain SOW reports, resource reports and other adhoc reports as requested
- Consult / Advise SITA stakeholders and suppliers on all matters from pre-engagement to project close out and contract termination
Qualifications
ABOUT YOUR SKILLS
- Bachelor’s degree in Business or Engineering, preferably with a background in software development.
- Project Management training or certification (PMP preferred) and DevOps training or certification.
- 8-10 years of experience in IT development roles and Project Management, preferably in a multi-national environment working with internal teams and external contractors.
- Strong knowledge and practical experience with traditional SDLC, Agile, Scrum, DevOps, and Iterative Development methodologies.
- Sound understanding of MSAs, SOWs, and contracts, with demonstrated ability to review, draft, and negotiate terms, commercials, and service level agreements.
- Proven ability to focus on value creation, value measurement, and delivering impactful results.
- Excellent verbal and written communication skills in English, with the ability to deliver effective presentations.
- Comfortable using Microsoft Office products and other productivity tools.
- Strong problem-solving and analytical abilities to address challenges and provide actionable solutions.
- Demonstrated ability to build strong relationships at peer and management levels, manage priorities effectively under pressure, and multi-task in a fast-paced environment.
NICE-TO-HAVE
- Hands on prior experience as a project team member in any of these; Business Analyst, Process/System Analysts, Architect, Developer, QA, Team Lead; will be considered a strong PLUS
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
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Flex Day: Make your workday suit your life and plans.
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Flex Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
