Job Description – Ifly Poise Consultant
Role
The Consultant - Poise is responsible for designing and delivering impactful learning interventions focused on professional presence, grooming, etiquette, confidence building, image management, and workplace conduct. The role plays a key part in enhancing employee presentation standards and strengthening the brand image through experiential and engaging training programs across locations.
Consultant- Poise Trainer
Job Title
Consultant-Poise
Role Highlights / Summary
Responsible for delivering poise, etiquette, and image consulting training programs to enhance confidence, presentation, and professional image across the organization.
Key Stakeholders
- Internal Employees / Trainees
- Learning & Development Team
- Poise Team
- Airport and Corporate Leadership Teams
- Cross-functional Business Stakeholders
Key Responsibilities
Training Delivery
- Facilitate engaging and interactive training sessions on poise, grooming, professional etiquette, communication, body language, executive presence, and personal branding.
- Deliver classroom, virtual, and experiential learning interventions across locations.
- Ensure adherence to organizational grooming, appearance, and service standards during all training programs.
- Drive learner engagement and measure training effectiveness through assessments, observations, and feedback mechanisms.
Coaching & Development
- Provide individualized coaching and constructive feedback to enhance participants' confidence, professional presence, and workplace image.
- Conduct image consultations and recommend appropriate grooming, styling, and presentation practices aligned with organizational standards.
- Guide employees on makeup application, skincare, grooming techniques, and overall appearance management where applicable.
Content & Program Management
- Develop, customize, and continuously update training content, facilitator guides, activities, and learning resources.
- Incorporate contemporary trends, best practices, and industry benchmarks in grooming and image consulting into training programs.
- Support the design of assessment frameworks, certification programs, and learning journeys related to Poise and Grooming.
Stakeholder Collaboration
- Partner with Learning & Development, operational teams, and business stakeholders to identify training needs and deliver targeted interventions.
- Collaborate with fellow trainers to ensure consistency in training delivery, messaging, and learner experience across locations.
Reporting & Compliance
- Maintain accurate training records, attendance data, assessment results, and feedback reports.
- Track and report training effectiveness, compliance levels, and developmental recommendations.
- Ensure all training interventions align with organizational policies, grooming guidelines, and service excellence standards.
Travel Requirements
- Travel extensively across IndiGo locations to conduct training programs, audits, coaching sessions, and stakeholder engagements as required.
Tools & Resources
Learning Management System (LMS)
Training Presentations & Learning Content
Grooming & Image Consulting Tools
Makeup Demonstration Kits
Assessment & Reporting Dashboards
MS Office Suite
Required Skills
- Training Facilitation & Adult Learning Methodologies
- Grooming & Image Consulting Expertise
- Executive Presence and Etiquette Coaching
- Strong Communication and Presentation Skills
- Stakeholder Management
- Coaching & Feedback Delivery
- Content Design and Curriculum Development
- Report Writing and Data Tracking
Qualifications & Experience
- Bachelor's Degree in any discipline.
- Minimum 3-5 years of experience in Training, Learning & Development, Poise, Image Consulting, Hospitality, Aviation, Retail Luxury, or related industries.
- Proven experience in facilitating behavioral, Poise, etiquette, or personality development programs.
- Experience in coaching individuals and groups on professional image and presentation standards.
Preferred Certifications
- Image Consulting Certification
- Makeup Artistry Certification
- Soft Skills or Behavioral Training Certification
- Train-the-Trainer (TTT) Certification
- Etiquette & Protocol Certification
- Hair Design & product knowledge
Reporting To
Manager - Poise / Training Lead
Location & Work Mode
Location: Gurugram
Work Mode: Work from Office
Shift: Rotational Shifts
Travel: Extensive travel across operational locations as required
Behavioral Competencies
- Professional Presence & Credibility
- Customer Focus
- Adaptability & Resilience
- Collaboration & Teamwork
- Influencing & Interpersonal Effectiveness
- Attention to Detail
- Ownership & Accountability
- Continuous Learning Mindset
Success Measures
- Training Effectiveness Scores
- Learner Satisfaction & Engagement Ratings
- Grooming and Poise Compliance Improvement
- Coaching Impact and Behavioral Change
- Training Coverage Across Locations
- Stakeholder Feedback and Program Quality Metrics
