WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Technician Field Ops, your role will be to provide Service Operations support to internal and external customers in accordance with SITA’s standards where you will work on-site at the Calgary Airport.
WHAT YOU WILL DO:
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk.
• Report and escalate to the next level those problems which cannot be fixed.
• Work on shiftwork (to be determined with your manager).
EXPERIENCE:
- Minimum 1-3 years' experience desktop support.
- Must have dealt directly with external customers delivering to SLAs.
- Airline experience and/or ATI know-how.
- Degree or equivalent Diploma/ Certificate in Computer science Electronic Engineering or equivalent
- Recognized Industry certification (CISCO/ITIL/ Microsoft/VMware).
- Minimum of 3 years of experience with the following: Microsoft Windows Operating System 10/ Break Fix experience with workstations, printers, monitors
- Network basic troubleshooting skills.
- Effective written and interpersonal communication & bee able to work on-site.
- Able to Obtain and retain a Transport Canada Security clearance.
- Some travel may be required.
- Driver's license required.
WHAT WE OFFER:
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
🏡Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)
⏰ Flex Day: Shape your workday to suit your life and your plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
