How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
This role will define what we measure and how we track it across digital platforms like the Fly Delta App, delta.com, and airport kiosks. Sitting at the intersection of product, business, and data, this role owns the measurement strategy for digital and international customer experiences — determining the metrics and KPIs the product team needs and partnering with data engineers to source and deliver that data. The ideal candidate cuts through ambiguity, has strong technical aptitude and data skills, and can rally both internal teams and global partners around a cohesive international strategy.
- Measurement Strategy
- Metric Governance
- Data Requirements
- Intl and Partner Alignment
- Insight Adoption
What You Need To Succeed (Minimum Qualifications)
- Intellectually curious, highly motivated, and willing to challenge the status quo
- Can cut through ambiguity, identify solutions, and deliver results in a fast-paced environment
- Ability to build good connections within Delta’s commercial and IT departments, as well as with external vendors
- Strong technical aptitude with the ability to understand and support complex systems, integrations, and data flows
- Ability to develop and own technical solutions in collaboration with commercial organizations and IT, from ideation to implementation
- Excellent written and verbal skills and ability to communicate effectively with all levels of Delta’s organization
- Strong analytical and data skills
- Must be performing satisfactorily in current position
- Is at least 18 years of age and has authorization to work in the United States.
- Possesses a high school diploma, GED, or high school equivalency.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Working knowledge of airlines and airline tools, processes, and data is strongly preferred
- Experience leading multiple projects with limited supervision and making well-informed priority tradeoffs
- Ability to work well with and rally diverse teams around a goal
- Track record of delivering thoughtful solutions while meeting or exceeding deadlines
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
