How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Product Operations Analytics Specialist serves as a critical link between Product, Technology, and Operations teams, leveraging analytics and data-driven insights to optimize product performance and support strategic decision-making. The role is responsible for measuring product outcomes, developing reporting and performance frameworks, identifying improvement opportunities, and translating complex data into actionable recommendations throughout the product lifecycle. By combining product operations expertise with advanced analytics, this position helps drive adoption, value realization, operational efficiency, and continuous innovation across the ACS Tools & Technology portfolio.
- Lead product analytics and performance measurement efforts by developing analytical frameworks, monitoring key performance indicators (KPIs), identifying trends, and delivering actionable insights that support product strategy and business decision-making.
- Develop and maintain dashboards, scorecards, analytics, and operational reporting that provide Product Teams and leadership with visibility into product performance, adoption, customer experience, and operational outcomes.
- Partner with Product, Technology, Operations, and business stakeholders to define requirements, translate business needs into data-driven solutions, and support the successful delivery and optimization of digital products and tools.
- Conduct deep-dive analyses to identify opportunities for process improvement, product enhancements, operational efficiencies, and value realization across the product portfolio.
- Establish and maintain data governance, reporting standards, and performance measurement methodologies to ensure the accuracy, consistency, and integrity of analytics and insights.
- Support product lifecycle activities, including opportunity assessment, business case development, pilot evaluations, implementation measurement, and post-launch performance tracking.
- Prepare and deliver executive-level presentations, reports, and recommendations that communicate business performance, risks, opportunities, and strategic insights to leadership.
What You Need To Succeed (Minimum Qualifications)
- Is at least 18 years of age and has authorization to work in the United States.
- Possesses a high school diploma, GED, or high school equivalency.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's degree in Business, Analytics, Information Systems, Computer Science, Engineering, Operations Management, or a related field.
- Demonstrated experience in product operations, business intelligence, analytics, product management support, operational performance, or a related discipline.
- Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends, perform root cause analysis, and develop actionable recommendations.
- Experience developing and maintaining dashboards, scorecards, KPIs, reporting solutions, and performance measurement frameworks using business intelligence and data visualization tools.
- Proficiency in data analysis, reporting, and data storytelling, with the ability to translate technical findings into meaningful business insights for diverse audiences
- Knowledge of product lifecycle management, Agile methodologies, and product performance measurement principles.
- Ability to gather business requirements, define success metrics, and partner with cross-functional stakeholders to deliver data-driven solutions.
- Strong communication, presentation, and stakeholder management skills, including the ability to influence decisions and build alignment across teams, departments, and organizational levels.
- Experience working with large, complex datasets and multiple data sources while ensuring data quality, integrity, and governance standards.
- Ability to manage multiple priorities, navigate ambiguity, and exercise sound judgment in a fast-paced, evolving environment.
- Strong project management, organizational, and facilitation skills with the ability to lead initiatives from concept through implementation and measurement.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
