Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Reports to Airport Manager.
To oversee and supervise the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards.
To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.
Key Responsibilities
- Uphold corporate safety, security and quality policies, regulatory requirements and standards, supporting risk identification and mitigation and deputising as the Airline’s Operational Duty Holder when required.
- Oversee Ground Handling Agent teams supporting Cathay flight operations to deliver on-time, error-free operations and maintain operational standards.
- Drive operational excellence by supporting productivity standards, conducting flight briefings and contributing ideas to improve airport operations.
- Monitor operational quality and supplier service through Quality Control checks, supplier performance reviews, documented action plans and progress tracking.
- Deliver high-quality customer experiences by keeping teams current on product knowledge, supporting customer-service technologies and recognising highest-value customers.
- Manage flight disruptions and irregular operations using contingency plans, manual fall-back procedures and disruption management tools, ensuring customers are cared for, informed and given choice where possible.
- Motivate frontline teams and suppliers through collaborative teamwork, onboarding and probation support, role modelling, mentoring and on-the-job coaching.
- Support teams through new challenges and change while monitoring day-to-day performance and identifying opportunities for improvement.
- Promote cost efficiency by monitoring daily productivity and flexible resource deployment, supporting efforts to reduce operational costs and assisting with station support duties.
- Represent Cathay’s interests with authorities, suppliers, service providers, oneworld partners and other airlines while supporting competition compliance and protecting the Company’s reputation.
Requirements
Academic Qualifications
- Graduation in any discipline is a must
- Diploma in operations management is desirable
Knowledge, Skills, Training And Experience
- Strong command of written and spoken English is mandatory with the local language being an advantage
- At least 3 years solid Customer Service experience, preferably in airlines or airport services
- Ability to work independently with good decision-making skills
- Self-motivated and committed leader who enjoys teamwork
- Very strong customer service mentality with strong interpersonal skills
- Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)
- Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters
- Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations
- Adapts to and embraces constant change
- Candidates must have the legal right to live and work in South Africa.
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program benefits to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.
