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Customer Affairs Associate

Singapore Airlines • Full-time • SG • 1d ago

Job Description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division. He/She will play an important role in managing and building relationships with SIA customers.

Responsibilities

Attend to customer feedback promptly and take actions to restore customer confidence.
Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

Diploma in any discipline.
Preferably 3 to 5 years’ working experience in customer service roles or working experience in the airline industry.
Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
Have a flair for and enjoy writing.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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