Product Designer Digital Web Experience

JetBlue Airways • Full-time • New York, NY, US • $90.50k - $128.60k / year • 1w ago

Position Summary

The Product Designer, Digital Experience Web is a subject matter expert in User Experience (UX) and visual design. In this role, the Product Designer will craft innovative and cohesive digital experiences for our component library, global website elements, and web-based products serving marketing and customer support initiatives. A principal role on the team, this candidate must match the curiosity of other product leads and challenge conventional design wisdom while using data to support their decisions.

The Digital Experience team drives our product and design efforts across our digital platforms, with a particular focus on how customers first land on jetblue.com. As a key team member, you will work collaboratively with product managers, delivery teams, and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.

Essential Responsibilities

Develop pioneering and persuasive customer (user) experiences for JetBlue’s Digital products
Design customer facing user interfaces that are leveraged by engineering partners to build a thoughtful Digital experience
Align with Brand, Marketing and other internal creative groups on our brand identity
Collaborate across team with product managers, product leads, technology, other design Subject Matter Experts (SMEs) to drive successful attainment of business goals
Manage these development requests via Jira and other Agile processes
Other duties as assigned

Minimum Experience And Qualifications

High School Diploma or General Education Development (GED) Diploma
Three (3) years’ experience in product design, user experience (UX)
Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
Demonstrated technical and analytic ability through a work portfolio presentation
Experience in statistical and other quantitative and qualitative analytical methodologies
Available for overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience And Qualifications

Bachelor’s Degree in related discipline
Four (4) years’ experience in product design, user experience (UX) with an emphasis on travel experience
Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
Working knowledge of industry standards in project management and development methodologies (Agile Methods)
Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
Strong customer service ethic and an understanding of how IT is ultimately delivers to the customer
High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
Knowledge of technology fundamentals and concepts including Microsoft technologies
Ability to work well with others and complete tasks with minimal supervision
Effective time management and prioritization skills

Crewmember Expectations

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment

Computer and other office equipment

Work Environment

Traditional office environment

Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.