Summary:
The Internal Communications Manager is responsible for developing and implementing internal communications strategies and initiatives to engage and inform employees, foster a positive work environment, and promote organizational culture.
Responsibilities:
- Strategic Communications Planning: Develop and implement a comprehensive internal communications strategy aligned with the organization's business objectives to enhance transparency, engagement, and alignment across teams.
- Channel Management: Oversee and manage all internal communication channels, including digital platforms, emails, physical posters, screen displays, and the internal engagement platform, ensuring timely and relevant content distribution.
- Content Creation and Distribution: Produce engaging, informative, and visually appealing content for employees across various formats, such as articles, videos, and presentations.
- Event Support and Execution: Lead and support the planning and execution of internal events, including town halls, company-wide meetings, and livestreams of internal programs and events.
- Employee Recognition Programs: Collaborate with People and Culture teams to design and implement employee recognition programs, including promoting stories that highlight employee achievements and exemplify company values.
- Internal Campaigns: Plan and conduct events and campaigns across various entities within the group to promote collaboration, diversity, and the overall corporate culture.
- Data-Driven Insights: Measure the effectiveness of internal communications by tracking key performance indicators and gathering employee feedback to continuously optimize communication strategies.
- Leadership and Crisis Communications: Provide communication support to senior leaders, ensuring clear, consistent messaging. Manage crisis communication by delivering accurate and timely information during critical situations.
- Employee Surveys and Feedback Mechanisms: Conduct annual employee surveys and establish ongoing feedback channels to assess communication effectiveness and identify areas for improvement.
- Change Management Communication: Support communication efforts during periods of organizational change, such as restructures, mergers, or new strategic directions, ensuring smooth transitions and employee understanding.
- Brand and Message Consistency: Ensure all communications reflect the company’s brand, values, and tone of voice, maintaining a consistent message across all channels and formats.
- Trend Monitoring and Best Practices: Stay up-to-date with the latest trends, tools, and best practices in internal communications to bring innovative and effective solutions to the organization.
Qualifications:
- Bachelor's degree in communications, public relations, events, or a related field.
- 4+ years of experience in internal communications or a related field.
- Strong writing, editing, and communication skills.
- Excellent project management and organizational skills.
- Experience with internal communication tools and technologies.
- Ability to work independently and as part of a team.
- Strong interpersonal and relationship-building skills.