Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Desktop Support Specialist invests in our Purpose by serving as the central point of contact for IT questions, technical and hardware issues, or requests for information at office environments, CS&S Centers, and airport locations. This role will install, maintain, and troubleshoot various hardware and software equipment, analyze problem trends, and advise Management on appropriate resolutions. The Senior Desktop Support Specialist is a strategic problem solver and skilled communicator who looks forward to traveling throughout the network andsupporting frontline Southwest Employees with technical solutions.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work at our Denver (DEN) Station.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Education
Experience
Required: Intermediate-level experience, fully functioning broad knowledge in:
Preferred: Field Tech Experience or equivalent Training or School
Licensing/Certification
Must possess a valid state motor vehicle operator's license
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment
Frequent travel required to provide technical support and to resolve technical issues
Pay & Benefits:
Competitive market salary from $76,500 - $85,000.00 per year* depending on qualifications and experience. For eligible Leadership and individual
contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
• Southwest will help fund your 401(k) retirement savings with Company
contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including
pets)
• Southwest offers health plan coverage options that start from the very first day of
employment. You will have 30 days to select and enroll in your health plan with
coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule
and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule
and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date11/07/2024
