Job Purpose
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Responsible for working with partner to reconcile billing issues, working with the accounting department to ensure all accounts are up to date.
Coordinate directly with partner to ensure all bills are accurate, along with other departments (D&T; IT) in Air India, as needed
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Key Accountabilities
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Admin Support & Billing
Validate the Invoice shared basis the SOW.
Review the numbers and highlight all discrepancies & clarification.
Maintaining the database for all paid & upcoming estimates to be shared both with finance & internal stake holders.
Coordinating with Site leaders on all losses/audit/penalty deductions
Ensuring that all miscellaneous bills of Tech, Infra, IT, others are well documented between AI CC Team Head & partner spocs.
Maintain and/or ensure maintenance of partner records related to invoicing and bill payment.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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Skills Required for the role
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Strong Verbal and written communication skills
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Problem Solving and troubleshooting skills
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Collaboration and Coordination skills
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Knowledge of Quality Assurance and control
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Key Performance Indicators
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Operational Efficiency and Performance
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Service Level Objectives (SLO) Achievement
Cost-Effectiveness
Operational Performance Metrics
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Continuous Improvement and Employee Satisfaction
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Continuous Improvement Impact
Employee Satisfaction
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Key Interfaces
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Internal Interfaces
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Contact Center Teams
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Communicate the billing results with business
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Other Department
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Liaison with Finance to provide inputs on CC billing payouts
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External Interfaces
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Vendor or Service Partners
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Communicate and document billing related penalties, deductions, and other insights to the vendor
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Educational and Experience Requirements
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Minimum Education requirements
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Bachelor’s degree in Business management, Commerce or related field
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Experience
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Minimum
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Desired
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Bachelor’s degree in accounting or a related business discipline with 5+ years of billing and administration experience
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6-7 years of relevant experience in accounting and administration
Experience, knowledge of managing the accounts & billing department
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