Department:
Product & Loyalty
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Air Ancillaries will support our Purpose in their leadership of the FareandAncillaryProductsTeam. This Team owns the strategy, design, performance, and growth of air ancillary products, including boarding products, seat products, and other products like Unaccompanied Minors, Pets, and Excess Bags. This Team is responsible for the performance of these products, working to set targets and KPIs, establish reporting and performance monitoring, and course-correcting when necessary. The Senior Manager Air Ancillaries is a strategic thinker and effective communicator who is excited to drive the future of Southwest Airlines.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Build and lead a Team of product owners and strategists, and a seat map optimization team in managing the strategy and performance of air ancillary products
- Develop and oversee portfolio of air ancillary products and their go-to-market capabilities to ensure long term strategic portfolio revenue and growth
- Establish the vision, strategy, and goals for the Team and the air ancillary product portfolio, within the existing broader product portfolio, and drive execution against it
- Oversee the establishment of a seat map strategy, and develop a capability to manage and optimize the seat map to drive revenue, balancing with product goals, Customer experience and preferences, and Operations feasibility
- Maintain a perspective of desired product positioning in the market, actual position in market, and path to close key gaps
- Collaborate with Leaders, Finance partners, and others cross-functionally to establish performance expectations for air ancillary products (product performance KPIs, financial expectations, etc.), and facilitate regular reporting on key KPIs across products
- Partner with Financial Teams on the forecasting, ROIs, budgets and business performance goals and growth initiatives
- Develop and maintain plan to execute against performance expectations, including managing day-to-day product performance and maintaining long-term product and revenue growth plan
- Guide and oversee ad-hoc analysis and research as needed to support product goals, both within Team and working cross-functionally
- Work closely cross-functionally with Leaders and partners across the business to facilitate the required go-to-market support, capabilities, product enhancements, and resources to ensure delivery against product strategy and plan
- Build, interpret, and maintain business cases for air ancillary evolutions/improvements
- May perform other job duties as directed by Employee’s Leader
Knowledge, Skills and Abilities
- Strong knowledge of finance and the airline industry
- Advanced skills in strategic thinking, growth planning, and cross-functional execution
- Skilled in product development, project and/or product management
- Skilled in business case development, cost/benefit trade-offs and return on investment analyses
- Skilled in driving change and supporting analytical value during the creation process while being able to ensure high quality
- Skilled in executive-level communications, with ability to communicate effectively by listen intently, question appropriately, influence outcomes, and articulate clearly in both written and verbal formats
- Skilled in formatting and presenting data and information
- Ability to be self-motivated and be able to perform with minimal direct supervision
- Ability to apply the right mix of processes and tools while being well equipped in strategy techniques, models, and tools
- Skilled in management of air ancillary products and/or seat map optimization
Education
- Required: High School Diploma or GED
Experience
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in
- Airline marketing or travel industry marketing
- Preferred: Experience in Excel, Tableau, Power BI
- Preferred: Strong executive level story-telling skills
- Preferred: Background in airlines
- Preferred: Exposure to Finance, RM, Digital, and/or Product functions
- Preferred: Experience in strategic business roles
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Travel up to 20% of the time
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $151,500 per year to $168,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including
pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date11/13/2024
