Contract: Permanent and 12 Month Fixed Term Contract
Hours: 37.5 hours Monday - Sunday
Location: Hybrid remote working in our VHQ, Crawley
Salary: Competitive
Closing Date: Sunday, 17th November 2024
In a nutshell
Ready to take your career to new heights? Virgin Atlantic is on the lookout for an Operations Support Executive to join our vibrant team at Virgin Atlantic Holidays. If you’re passionate about delivering unforgettable customer experiences, and you bring focus, flair, and a love for teamwork, then we want to hear from you!
Day to day
- Handle IT inquiries from the business via email, phone, and other internal platforms.
- Ensure systems are updated and maintained to prevent disruptions.
- Use global distribution systems and other IT tools to manage data and system configurations.
- Collaborate with teams across Virgin Atlantic to provide a seamless technical support experience.
- Work closely with 3rd party suppliers and internal teams to resolve technical challenges.
- Stay informed about the latest IT policies, actively participating in team meetings and sharing standard processes.
- Support the implementation of new IT projects and initiatives.
About you
As an Operations Support Executive, you'll be at the heart of our Information Technology team, helping to shape seamless journeys for our customers and ensuring every touchpoint is as smooth as our flights. From managing key systems and collaborating with teams to supporting our flight and holiday booking processes, you’ll play a critical role in delivering the magic that makes Virgin Atlantic special.
What We’re Looking For:
- Effective Communicator: You demonstrate outstanding verbal and written communication skills, and you feel at ease when communicating with customers and partners over the phone.
- Attention to Detail: You’re thorough, meticulous, and able to balance multiple tasks under pressure.
- Decision Maker: You’re confident making decisions independently to resolve problems.
- System Savvy: Knowledge of in-house core systems GSO, Axis, Term, Amadeus, TravelBox. As well as knowledge of other airlines processes, policies and products.
- Collaborative Team Player: You’re ready to work cross-functionally and support your team to provide our customers with an extraordinary experience.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
