Are you ready to elevate your career to new heights? Then join our progressive IT Operations team as our new Head of IT Service Management & Continuity.
Starting date: upon agreement
You may apply in English or German.
Tasks
In this pivotal role you will shape our IT process landscape and strengthen the reliability &security of our IT services. You will lead a team within IT Ops, which includes functions in IT Service Management (ITSM), Continuity Management (ITCM) as well as Identity- and Authentication Management.
- Act as the primary point of contact for ITSM & ITCM topics for internal- and group stakeholders
- Optimize, test and document our IT Continuity Management and align with Business Continuity Management
- Develop and maintain the ServiceNow platform for SWISS, ensuring alignment with business goals and industry best practices.
- Responsible for the processes, documentation and training of the IT Emergency Board
- Establish crisis management functions that lower time to mitigate service outages and incidents.
- Stay up to date on industry regulations, trends, and technology and update the IT community
- Cultivate a collaborative culture & relationships with internal and external stakeholders
Benefits
- Attractive company pension scheme
- Flight benefits
- Paid maternity and paternity leave
- Diversity programmes
- Subsidized parking or public transport
- Company health management
- Flexible workhours and part-time working models
- Remote working (e.g. from home)
Requirements
- Master's degree in computer science, business administration, engineering, or a related field
- 5+ years of leadership experience in IT, with a focus on IT Operations or a similar role
- Experience in the field of IT Continuity Management & Disaster Recovery
- Practical knowledge in ITIL, COBIT or similar frameworks. Higher ITIL certification (Managing Professional), CISM, CISSP are a plus
- Take ownership - and make it happen mindset
- Inspiring leadership skills and a positive communication style
- High resistance to stress in emergency situations
- Structured, customer-centric team-player
- Fluency in German and English
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Contact
Levi Wisler
recruiting.services@swiss.com
