Job Title: Quality Analyst
Industry: Airline
Location: Gurugram
Job Type: Full Time
Minimum Qualification: Regular College Graduate
Experience: 2-5 Years
Roles and Responsibility:
- Quality Score (Client Goal) and client quality metrics defined in SOW, Process improvement/Value Add/ Initiatives (Kaizen/GB projects), Maintain internal Quality monitoring tracker & send reports as per the frequency agreed upon, Completion of Quality audit targets assigned as per the agreement.
- Conduct calibrations with internal stakeholders & client as per the agreement, Analyze performance indicators and encourage awareness and performance improvements, RCA to be completed on Fatal (Non-Compliant) errors within the agreed timelines, Create and foster a trusting and engaging work environment, Create inspiring & innovative concepts and process re-engineering opportunities.
- Provide leadership, guidance and feedback on individual performance using coaching tools and customer feedback, Build and ensure a culture of accountability, integrity and respect, Participate in various projects and continuous process improvement activities, Support as a Trainer in absence of designated Process Trainer or case where additional trainer is required by the unit and abide by the responsibilities which must be catered to as a Process Trainer.
- Process improvement/Value Add/ Initiatives (Kaizen/GB projects)
- Maintain internal Quality monitoring tracker & send reports as per the frequency agreed upon
- Completion of Quality audit targets assigned as per the agreement
- Conduct calibrations with internal stakeholders & clients as per the agreement
- Analyze performance indicators and encourage awareness and performance improvements
- RCA is to be completed on Fatal (Non-Compliant) errors within the agreed timelines
- Create and foster a trusting and engaging work environment
- Create inspiring & innovative concepts and process re-engineering opportunities
- Provide leadership. guidance and feedback on individual performance using coaching tools and customer feedback Build and ensure a culture of accountability, integrity, and respect
- Participate in various projects and continuous process improvement activities Support as a Trainer in absence of a designated Process Trainer or in case where the additional trainer is required by the unit and abide by the responsibilities which must be catered to as a Process Trainer
Skills Required:
- Preferably Aviation background
- Should be flexible with 24/7 working environment.
- Excellent Communication skills, Facilitation and Presentation skills,
- A true team player with a can-do attitude.
- Should have clear understanding of the QA role.
- Client Management skill.
- Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships.
