CX Training Professional

Honeywell Aerospace • Istanbul, Turkey • 1w ago

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

The Purpose of the Role

Provide technical training/technical support to employees, partners, distributors, and end users

Responsibilities:

·Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.

·Support region for technical support of the products as specified.

·Attend the relevant train the trainer programmes with the associated resources

·Set up training programs for indirect customers such as consultants, specifiers, end users and the local authorities so that they can learn from Honeywell’s latest technologies, regulatory updates, and best practices.

·Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.

·Ensure that regular training updates are carried out as the technology changes.

·Liaise with other departments to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.

·Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are maintained.

·Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.

·Maintain all equipment in good working order ensuring that all product updates have been implemented.

·Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.

WE VALUE

Bachelor’s degree or in lieu of a degree,
Minimum 5 years working experience as a trainer or in technical support
3+ Years’ experience in the Installation / Configuration / Programming of Fire Alarm
Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.
Scope: Turkey (Main Responsibility) META (Backup Support)
Travel Requirement – 20% of the time
Keep costs within budget.
An ability to influence across a broader organization

We Offer:

The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
Group medical insurance plan life.
Paid annual leave and time off work.
A culture that fosters inclusion, diversity and innovation.
Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.