Overview
WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT
SITA's Aircraft Business Unit Makes Flight Operations, Air Traffic Management And Aircraft Maintenance More Sustainable And Efficient By Enabling Collaboration Between People And Organizations In The Air Transport Industry Through
- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel? The journey starts here, with you at SITA.
About The Role & Team
To expand its market presence and advance its strategic goals, SITA Aircraft has developed a Partner Management function to strengthen the breadth and depth of its external partner engagements. This team ensures that SITA Aircraft builds and sustains strong, value-driven relationships with key companies, broadening the impact of its product and service offerings.
As a Senior Partnerships Manager, you will work closely with colleagues across the business and maintain substantial engagement with key partners, including suppliers. You will oversee day-to-day partner relationships, establishing and sustaining clear, consistent, and mutually beneficial agreements. Additionally, you may support other business projects to drive our broader objectives.
The position reports to VP of Product, SITA Aircraft and is part of the Partner Management team, working under the Director Partner Management.
What You Will Do
Manage SITA Aircraft’s overall relations with allocated partners, in line with the overall strategy and objectives set for each and in close collaboration with both the designated executive sponsor and all relevant functions. Depending on the assigned partner mix, you will be responsible for:
- Developing and maintaining a shared understanding of product roadmaps and service strategies to ensure alignment between SITA Aircraft and its partners.
- Fostering a consistent view of operational activities, including joint service development roadmaps, quality of service, support services, contracts, and go-to-market strategies.
- Managing the partner governance model, including regular reviews, assessments, and action tracking to ensure accountability and performance.
- Collaborating closely with the Director of Partner Management and relevant business owners to establish and maintain a clear strategic engagement framework and action plan.
- Partnering with SITA Aircraft’s Supplier Performance Management team when the partner also acts as a key supplier, to streamline processes and enhance collaboration.
- Mapping and maintaining active interfaces at senior executive, single point of contact (SPoC), and operational levels to ensure effective communication and coordination.
- Owning and managing the escalation process between SITA Aircraft and its partners to resolve issues promptly and efficiently.
- Engaging continuously with key stakeholders across the business to ensure alignment and collaboration throughout all initiatives
Qualifications
EXPERIENCE
- 10+ years of experience in a commercial role supporting partnership relationships with a strong preference for direct experience in the airline industry or with Air Navigation Service Providers
- Proven ability to develop and maintain successful external partnerships, ensuring long-term collaboration
- Strong understanding of commercial dynamics and the ability to identify opportunities that drive value for both SITA Aircraft and its partners.
- University degree in areas such as Business Administration, Product management, Management or relevant
- Exceptional negotiation capabilities, with a track record of securing favorable outcomes in complex discussions.
- Skilled in handling escalations and conflicts diplomatically, ensuring resolutions that align with business objectives.
- Strong presentation skills, capable of articulating key issues and solutions effectively to diverse audiences.
- Experience in successfully managing projects with remote teams in a global matrix environment.
- Excellent facilitation skills, able to bring together cross-functional teams and establish credibility without direct authority.
- A proactive self-starter who can work autonomously within dispersed teams while managing multiple concurrent projects effectively.
What We Offer
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
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Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers).
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Flex Day: Shape your workday to suit your life and your plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
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