As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Customer Operations Manager
Are you an Operational leader who thrives in a dynamic, fast-paced environment? A strategic thinker who can drive both people and customer service excellence? Someone who enjoys motivating and leading a team. An exciting opportunity awaits you to become a key influence within the Management team at Terminal 5. Your role is pivotal in leading the customer team to deliver a safe, punctual, world-class operation.
What you’ll do:
You will relish challenges, find motivation in empowering a large team of customer colleagues, and be dedicated to unlocking their full potential to deliver exceptional customer satisfaction and operational performance.
Your daily focus will be on ensuring the team achieves outstanding standards, embracing continuous improvement while maintaining an unwavering commitment to safety, and managing the operation in times of disruption.
This role involves shift-based work to cover 365 days of operation.
What you’ll bring to British Airways:
Your leadership will champion high engagement levels by creating an empowering work environment where colleagues are recognised for their contributions. You'll play a key role in driving and influencing our vision, with exceptional stakeholder management crucial for effective collaboration and long-term strategic success.
Your experience:
- Significant operational airport experience - Essential
- Strong People Management, coaching and leadership experience - Essential
- Understanding of trade unions - Essential
- Understanding people policies and processes is desirable - Essential
- Must be able to hold an airside pass - Essential
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
