Are you a customer-focused professional with a passion for aviation logistics?
Swissport is looking for a Service Delivery Manager to act as the primary point of contact for our key clients, ensuring seamless execution of operational contracts and delivering exceptional service.
Your Role
As a Service Delivery Manager, you will ensure daily compliance with our Service Levels, proactively address risks, and foster strong client relationships while driving continuous improvement in customer satisfaction.
Your key responsibilities include:
- Customer Satisfaction: Ensure Service Levels meet contractual agreements daily, proactively identify and mitigate risks, and safeguard business continuity.
- Service Reviews: Prepare and participate in client meetings to discuss performance and identify areas for improvement.
- Continuous Improvement: Initiate and implement service enhancement initiatives to optimize customer satisfaction.
- Quality Assurance: Monitor and safeguard quality and service during operations, taking action when Service Level Agreements are at risk.
- Reporting: Provide regular and ad hoc updates on client plans, delivering timely and accurate information to support decision-making.
- Innovation: Stay informed on trends and developments in aviation logistics, share knowledge with colleagues, and apply new insights to practice.
What You Bring
- 3-5 years of commercial activities within the aviation or logistics sector.
- Proficiency in Dutch, French, and English is a must.
- Proficient in Word, Excel, PowerPoint, and Outlook.
- Strong interpersonal and communication skills.
- Detail-oriented with a customer-focused mindset.
- A team player capable of building and maintaining relationships.
- Ability to multitask and thrive in a fast-paced environment.
Are you ready to make a difference in an international organization where your contributions matter?
Apply now and help shape the future of Swissport!
