Barcelona Headquarters
Hello! We are Volotea, the airline of the small and mid-sized cities in Europe.
Since our inception in 2012, we have been amongst the fastest-growing low-cost airlines in Europe. We are enthusiastic enablers of direct travel for Europeans who don’t live in big hubs. We are changing air travel from small and mid-sized cities in Europe, many previously unconnected or underserviced. We aim to connect the people in these cities with their passion for travel, in an enjoyable and increasingly sustainable way.
After over a decade in the skies, we have now flown close to 70 million passengers. Today, we serve over 100 destinations in 18 countries, actively consolidating our position among the top European airlines in the industry.
In recent years, we have raised our travel capacity more than most competitors, increasing our number of aircraft, routes, destinations, employees, and markets. Throughout this journey, our team continues to excel and grow stronger as our services gain recognition amongst an expanding European audience. We are a young, dynamic, and international team that enjoys working together to grow our company during this exciting time in the airline industry.
Our main markets are France, Italy, Spain, and Greece. We have 21 operational bases: Nantes, Bordeaux, Toulouse, Marseille, Strasbourg, Lille, Lourdes, Lyon, and Brest in France; Venice, Verona, Palermo, Cagliari, Olbia, Florence, Bari, and Naples in Italy; Asturias and Bilbao in Spain; Athens in Greece; and Hamburg in Germany.
If you feel inspired by our story and you’re ready to take off with us, continue reading!
We are hiring a Ground Operations Support who has experience in interacting with different cultural environments and can work in a challenging high-growth atmosphere.
Are you a skilled, positive, assertive, and sociable individual who enjoys working as part of a multicultural team?
If your answer is yes, apply to come on board and make Volotea your next professional destination.
What you will do:
Airport support from OCC (operations control center)
- Airport support on daily doubts, system use or documentation requests.
- Exceptional requirements authorisations and requests.
- Delays monitoring and codification.
- Flight watch and support.
- Welfare assistance coordination with airports according to EU261.
- Airport database update.
Delays management and other incidences
- Assure the correct information is received by Handling Agents and Passengers in case of disruption and in coordination with Customer Response Team.
- Monitoring of assistance given and passenger status follow up.
- Cost control on assistance delivered.
Reports and Statistics
- Incidences daily reports in case of disruption.
- Daily coding report.
What you will need:
- Willing to work in a dynamic and multicultural environment.
- Willing to work H24 shifts in the operations control center (including weekends and nights).
- Airline previous background will be highly valued.
- Good communication skills.
- Teamwork is a must!
- High English level will be required (necessary to develop daily tasks, all communications by phone or email will be in English). Spanish, French, Greek or Italian is a plus.
What do we offer:
❤ CULTURE: a thriving, positive, collaborative environment where your voice matters.
💥 IMPACT: a fast-growing company where you tackle every challenge and make things happen.
🌈 DIVERSITY: multi-cultural team with a mix of different nationalities and backgrounds.
🤝 STAY CONNECTED: numerous corporate and social events during the year, including regular company status meetings, team buildings and parties.
🏙 CITY CENTER: headquarters located in the lively city center of Barcelona, well connected with public transport, and close to restaurants, services, and shops for your convenience.
🚀 CAREER DEVELOPMENT: soft-skills training courses, office tools and languages classes to boost your potential.
🧘♀️ HEALTH & ENERGY: discounted gym membership options, plus free fresh fruit and coffee in the office.
✈️ TRAVEL WORLDWIDE: exclusive agreements with over 100 airlines to travel worldwide, paying only taxes for you and your family.
📝 FLEXIBLE BENEFIT PLAN: a variety of options to customize your benefits to fit your lifestyle and lower your taxable income.
Learn more about working at Volotea HQ. Watch our colleagues define it in one word.
Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.
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