Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
As a
Contract Management Specialist, you will take the lead in managing the contract activities for customer bids and provide crucial support for the pre and post-sales management of contracts.
SITA is the market leader supporting governments worldwide in Border Management solutions, with products and innovative developments implemented for over 60 governments, managing over 2 billion journeys each year. With the challenges facing border authorities evolving so quickly in recent times, SITA is managing a significant uplift in requests for both product implementations and bespoke solutions.
What You’ll Do
- Manage all administration activities around the contract lifecycle to ensure accurate and timely completion of contractual tasks.
- Undertake daily operations and workflow of the commercial/contract team, including facilitating logistics, meetings, and reviews.
- Maintain master files and databases on bid responses, contract issues, and renewals, ensuring accessible resources for all team members.
- Undertake post-sales contract management including change requests and amendments, billing and invoicing issues, and end-of-contract management.
- Prepare reports and contribute to the development of presentations, creating and distributing documents to relevant parties.
- Review, understand, and manage customer contract(s) within the IT industry. Experience with government contracts is an advantage.
- Support the resolution of issues linked to contractual/process challenges.
- Identify, assess, and manage contractual risk as part of the bid team, particularly within the telecommunications or IT sector.
Qualifications
ABOUT YOUR SKILLS
- 3-5 years of experience in contract management within the telecommunications or IT industry.
- Fluent English with strong verbal and written skills
- Proficient in structuring, negotiating, and managing contracts.
- Strong attention to detail and commercial acumen.
- Excellent cross-team collaboration and negotiation skills.
- Skilled in managing risk and reviewing contracts.
- Comfortable using graphic tools for contract representation.
- Well-versed in project management and RFP responses.
- Proficient in technical writing and documentation.
- Adheres to high ethical standards and values.
- Effective communicator with a customer-focused approach.
NICE-TO-HAVE
- Batchelor’s degree or previous experience of working in aviation/IT sector
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
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Flex Day: Make your workday suit your life and plans.
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Flex Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
