Position Overview- Position Title: Associate - Culinary Control
- Location: Delhi
- Reports to: Specialist - Culinary Control
- Function: Customer Experience (CX)
- Role Level: CXO-5
Job PurposeTo ensure effective collaboration between Airline and its F&B service providers, driving culinary excellence through menu management, quality control, and complaint resolution, while supporting key operational and business functions.
Key AccountabilitiesF&B Service Provider Support (60%)
- Menu Introduction:
- Assist in introducing approved menus, ensuring adherence to culinary standards.
- Coordinate ingredient sourcing, cooking methods, and portion control.
- Cook-Along Functions:
- Conduct bulk production with service provider teams, offering hands-on training.
- Collaborate on minor menu changes and process enhancements.
- Refine kitchen production processes with F&B partners to ensure consistency.
Monitoring and Resolution (30%)
- Food Audits:
- Conduct food audits to ensure compliance with menu grids and quality standards.
- Provide constructive feedback for continuous improvement.
- Complaint Management:
- Monitor and address food-related complaints, working with kitchen chefs for prompt resolution.
- Integrate feedback into menu adjustments.
Business Management and Coordination (10%)
- Facilitate communication across internal and external stakeholders.
- Support initiatives to leverage cross-business opportunities.
Required Skills and Qualities
- Core Skills:
- Culinary expertise and innovation.
- Proficiency in MS Office Suite.
- Strong communication, interpersonal, and stakeholder management skills.
- Qualities:
- Collaboration, accountability, and initiative.
- Ability to mentor, motivate, and coach effectively.
Key Interfaces
- Internal: Coordination with F&B Services and other business units.
- External: Liaison with F&B partners for menu implementation, audits, and feedback incorporation.
Educational and Experience Requirements
- Minimum Education: Graduate or diploma in Hotel Management from a premier institute.
- Experience:
- 5+ years in airline F&B or flight kitchens.
- Strong culinary design and execution capabilities.
- Familiarity with airline F&B operations.
- Competencies:
- Verbal and written communication.
- High innovation and influencing skills.
- Mentoring, coaching, and accountability.
