Luton/Hybrid
Team
Airline Operations Technology manage, support, and oversee change for a range of critical services used to run the airline. Our team is split into five areas: Schedule & Roster, Aircraft & Crew Management, Engineering Maintenance & Safety, Flight Operations and Airport Operations. We work in close partnership with the various suppliers and business teams across Europe.
This is an exciting opportunity to be part of a unique team managing operationally critical solutions in a very fast paced and fun environment with exposure to all aspects of the business, IT services and technologies.
Job Purpose
To be responsible for day to day support to the core operational departments using detailed Airline Operations systems knowledge on the applications functionality, configuration and architecture combined with business processes, whilst ensuring timely resolution of Priority 1 and 2 incidents and problems, which are required to support the needs of the business.
Job Accountabilities
Incident Management
- Work with the IT Service Desk to ensure effective first line support is provided for Airline Operations systems in accordance with support agreements
- Actively manage second line support and ensure incidents and change requests for Airline Operations systems are managed effectively
- Ensure effective third line support is provided through the third party providers for the Airline Operations systems in accordance with support agreements
- Ensure effective communication with the business users in relation to reported incidents and ongoing problems
- Out of hours support for the resolution of priority 1 and 2 incidents on a rotation with the rest of the Application Management Team
Problem, Change & Release Management
- Work with Technology Teams to resolve repeating incidents by ensuring adequate processes and documentation are in place for Application Management Team or if applications require fixes to agree updates into releases
- Raise to Technology Teams to identify incident repeating patterns and ensure adequate processes and documentation are in place for Incident and Knowledge Management
- Participate in high priority changes, approved projects, major releases and upgrades are delivered effectively in line with the current procedures together with effective prioritisation and packaging of fixes into releases within the agreed timescales
Manage Configuration
- Maintain and manage the Airline Operations systems configuration settings and approved changes to ensure all configuration and setting changes are centrally controlled and documentation is updated
- Assisting with system testing for configuration changes and new releases to ensure the appropriate UAT is completed and signed off before implementation into a Live environment
Manage Knowledge
- Maintain a repository of knowledge around the assigned systems, both for IT colleagues and materials for the business, including training collateral. Specifically, all relevant IT processes, checklists, designs and other relevant knowledge is comprehensive, and is maintained up-to-date
Manage Risk, Security & Audits
- Identify any access or data amendment breaches or any breach of easyJet policies and ensure these are reported and remedial actions to resolve/close taken.
Manage Supplier / Vendors
- Translate complex business interactions into rigorous technical analysis and technical system solutions by working with systems vendors, escalating issues as appropriate and ensuring alignment between the suppliers and the strategic direction of systems in easyJet.
Support Users
- Provide 3rd line systems support for assigned systems. Coordinate support activity across the team to ensure satisfactory resolution of issues assigned to the team
Key Skills Required
Essential Skills
- Knowledge of business solutions used within Core Airline Systems (Sabre: Slot & Schedule Manager, Amadeus: SkySym, ADOPT IBS, TOPS, AIMS, DISCO, HATS, ARINC Ops Centre, LIDO)
- Have a broad understanding of and be able to interpret operations data for airline systems
- Experience of and passion to deliver an exceptional service to internal customers
- Build good relationships and good working practice with suppliers
- Methodical, logical and flexible approach to any situation
- Good analytical and problem-solving skills
- Competent in the use of general Microsoft Office applications
Desirable Skills
- Experience of implementing updates/upgrades on business systems
- Knowledge of business processes and terminology that airlines must carry out to deliver produce and manage a flying programme
- Experience in 2nd/3rd line support
- Understanding of Problem, Change & Release Management processes
- Experience of using ServiceNow, Confluence and Jira
- Basic qualification and understanding of ITIL practices
Personal Attributes
- Ability to translate complex business interactions into rigorous technical analysis
- Excellent interpersonal and communication, skills
- Clear and concise to deliver accurate outcomes
- Decisive and analytical, with close attention to detail
- Ability to work under pressure
- Ability to work effectively and productively as part of a multi-disciplined team
- Ability to learn bespoke systems
What You’ll Get In Return
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 5% pension
- Life Insurance
- Work Away Scheme
- Flexible benefits package
- Excellent staff travel benefits
About EasyJet
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
Business Area
Information Security
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Information Technology (IT)
Schedule
Full-time
Unposting Date
Ongoing
