Jet2.com &
Jet2holidays are the
UK’s 3rd largest registered airline and
largest tour operator. We are proud to be opening our
13th UK base in Luton in
April 2025! We have opportunities to join us as a
Passenger Service Agent within our Ground Operations team! Our
Passenger Service Agents play a crucial role in ensuring that a fantastic customer service is delivered to our
all-important customers at the airport.
Why join Jet2.com as Passenger Service Agent?
We offer our valued Passenger Service Agent colleagues a range of benefits including:
- Hourly rate of £13.45 per hour, plus an extra £3.36 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
- Free Car Parking for all our colleagues at the airport.
- Rest areas to relax during breaks and free refreshments during your shift.
- Discretionary profit share bonus scheme.
- 34 days holiday entitlement per annum (pro rata for part time hours).
- Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, our famous Red uniform, paid training course & much more!
What will you do as a Passenger Service Agent?
- Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
- Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
- Board our flights to ensure our flights depart on time.
- Follow the necessary safety and security procedures.
- Effectively support our customers and our operation in times of disruption and delays.
- Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges.
- Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
We offer
30 hours per week contracts on a
permanent seasonal basis. Our permanent seasonal contracts have a short rest period in between our busy Winter and Summer seasons.
This is a
rostered role that requires
shift working, so flexibility is required. Shifts are a rolling
4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive your roster 4 weeks in advance.
What skills will I need?
This role is
physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with
good time management skills. No previous experience is necessary - if you have a passion for
Customer Service, resolving complex customer situations and love working as part of a
team, apply today!
Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at.
